--00000000000000937706459e13f3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Moving forward you can let Megan or I know about any inaccurate surveys being sent and we can help look into what might be happening! Thanks all Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Wed, Dec 10, 2025 at 11:17=E2=80=AFAM Timothy Thomas wro= te: > Thanks for the clarification. > > On Wed, Dec 10, 2025 at 12:32=E2=80=AFPM Monica Johnston > wrote: > >> Sorry I should have mentioned I checked in clearcare and for this client >> it was "French Speaker" which is why they still got the survey. So I wil= l >> add this to our exclusion going forward. >> >> On Wed, Dec 10, 2025 at 11:21=E2=80=AFAM Timothy Thomas = wrote: >> >>> Thanks Monica >>> >>> Joey, please confirm which profile tag is used on this client. >>> >>> Thanks >>> >>> On Wed, Dec 10, 2025 at 12:13=E2=80=AFPM Monica Johnston >>> wrote: >>> >>>> Tim, >>>> >>>> I am adding Megan and Bridgett to this thread. Since the quality team >>>> owns Medallia, I think it is best to contact them first regarding any >>>> survey related issues. If they determine it's a data integration issue= then >>>> the best email to use for my team is workato-support@thekey.com so >>>> that way it goes to my whole team. >>>> >>>> Regarding this specific issue with the tags, I found that ClearCare >>>> contains many profile tags related to French speakers. For Montreal we= are >>>> filtering out the ones named "French Speaking" and "Speaks French" but= it >>>> seems like those are more commonly used for caregivers rather than cli= ents. >>>> For clients it seems that they mostly have a tag named "French Speaker= ". I >>>> will make sure we add this additional tag to the exclusion for Montrea= l >>>> ASAP. >>>> >>>> One other question: I also see a tag named "French - No APP". Should w= e >>>> also exclude clients with that tag as well? >>>> >>>> Thanks, >>>> Monica >>>> >>>> -- >>>> >>>> Monica Johnston >>>> Director, Data Platform and Services >>>> >>>> johnstonm@thekey.com >>>> >>>> >>>> >>>> (531) 252-0579 >>>> >>>> >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> On Wed, Dec 10, 2025 at 8:31=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Hi Monica, >>>>> >>>>> Do you oversee the Medallia integration with Wellsky? One of our >>>>> French clients in Montreal received the Medallia survey which they >>>>> shouldn't because of a profile tag we have implemented. >>>>> >>>>> If not, please let me know who does. >>>>> Thanks! >>>>> Tim >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Joey Taylor >>>>> Date: Wed, Dec 10, 2025 at 9:18=E2=80=AFAM >>>>> Subject: Fwd: Daily Report: Client Survey Responses >>>>> To: Timothy Thomas >>>>> >>>>> >>>>> Check the MTL one. She has a French Speaker tag. >>>>> Not sure how she got a medallia? >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Medallia Feedback >>>>> Date: Wed, Dec 10, 2025 at 8:00=E2=80=AF