--000000000000e93555064d768470 Content-Type: multipart/alternative; boundary="000000000000e93553064d76846e" --000000000000e93553064d76846e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable How does this sound? If okay, would you like me to implement it? On Fri, Mar 20, 2026 at 10:13=E2=80=AFAM Timothy Thomas wro= te: > Hows this - > > Thank you for calling *TheKey of Michigan*. Please note that our Michigan > office will be *closing and ceasing operations on April 15, 2026*. For > more information, please *stay on the line to speak with a representative= * > . > > On Fri, Mar 20, 2026 at 9:44=E2=80=AFAM Mark Warner > wrote: > >> We can implement the recording for as long as the business deems >> necessary. Actually, we can immediately implement a recording that will >> play just before the normal office menu. This recording can mention any >> info the business would like including the current scheduled closing dat= e. >> This way, the closing information will be disseminated to callers >> immediately and we can still officially service / speak with those calle= rs >> until the official closing. I just need the business to let me know wha= t >> verbiage will be used for that recording. >> >> Thanks! >> >> On Fri, Mar 20, 2026 at 8:31=E2=80=AFAM Timothy Thomas w= rote: >> >>> That's a good suggestion. Please implement the recording. How long woul= d >>> you leave it on, 30 days? >>> >>> On Fri, Mar 20, 2026 at 9:19=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Tim, >>>> >>>> A couple of things to consider with a complete disconnect... >>>> >>>> 1. I recommend considering applying some kind of informational >>>> recording to the Michigan lines for a period of time instead of a "har= d" >>>> disconnect. If desired, we can play a recording and automatically rou= te >>>> the caller elsewhere or we can play the recording a couple of times an= d >>>> disconnect the call. >>>> >>>> 2. A couple of users are directly associated with the Zoom Phone >>>> Michigan office configuration. Eventually, we will remove the Michiga= n >>>> office from the overall Zoom Phone platform configuration. If those u= sers >>>> remain with TheKey, we will need to associate them with another office= . We >>>> can do this anytime, as it will not affect their current ability to an= swer >>>> Michigan calls until the official April closing. >>>> >>>> Please let me know if you have any questions or would like to discuss >>>> this further offline. >>>> >>>> Thanks! >>>> >>>> On Fri, Mar 20, 2026 at 8:01=E2=80=AFAM Mark Warner >>>> wrote: >>>> >>>>> Thanks, Tim! >>>>> >>>>> On Fri, Mar 20, 2026 at 7:56=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> I would consider disconnecting the numbers. We cannot service this >>>>>> market from another office. >>>>>> >>>>>> >>>>>> >>>>>> On Thu, Mar 19, 2026 at 11:33=E2=80=AFPM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> I=E2=80=99ll defer to Tim as to what he feels will be best. >>>>>>> >>>>>>> Best, >>>>>>> >>>>