--0000000000005f3918064650d100 Content-Type: multipart/alternative; boundary="0000000000005f3917064650d1ff" --0000000000005f3917064650d1ff Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Wesley, Thank you. Is there an email contact we can reach out to or a way we can ensure the ACH payment is being applied to our account in a timely manner? The account is currently on hold and we need to resume ordering equipment as soon as possible. Who can I follow up with regarding this matter? *Best regards,* Trish Nguyen Sr. Accounts Payable | TheKey *Trish.nguyen@thekey.com * On Fri, Dec 19, 2025 at 6:43=E2=80=AFAM Wesley Yip wrote: > Hi Trish, > > > > The payment will be applied tomorrow. > > > > Thank you. > > > > *From:* Wesley Yip > *Sent:* 19 d=C3=A9cembre 2025 08:02 > *To:* Trish Nguyen > *Cc:* Timothy Thomas ; joey.taylor@thekey.com; Aaron Worob > > *Subject:* RE: ** RUSH ** Fwd: Assistance et Soins =C3=A0 Domicile (Montr= =C3=A9al) > Inc 785976853 - [#1213560] (Case #10944143) > > > > Hi Trish, > > > > I will forward this to our cash management team to apply the payment. > > > > Thank you. > > > > *From:* Trish Nguyen > *Sent:* 18 d=C3=A9cembre 2025 16:46 > *To:* Wesley Yip > *Cc:* Timothy Thomas ; joey.taylor@thekey.com; Aaron Worob > > *Subject:* Re: ** RUSH ** Fwd: Assistance et Soins =C3=A0 Domicile (Montr= =C3=A9al) > Inc 785976853 - [#1213560] (Case #10944143) > > > > Hi Wesley, > > > > Thanks for the quick response. We also made another ACH payment on > 11/25/25 for invoice # 3079421489 and 3055101977 per the attached payment > details. Could you please help to apply them as well? > > > > *Best regards,* > > *Trish Nguyen* > > Sr. Accounts Payable | *TheKey* > > *Trish.nguyen@thekey.com * > > > > [image: Image removed by sender.] > > > > *Error! Filename not specified.* > > > > > > On Thu, Dec 18, 2025 at 1:00=E2=80=AFPM Wesley Yip > wrote: > > Hi Trish, > > > > Yes, both payments of 1232.25$ and 1222.81$ have been applied to account > 785976853. > > > > The past due is now 4838.15$. > > > > Thank you. > > > > > > > > *From:* Trish Nguyen > *Sent:* 18 d=C3=A9cembre 2025 15:54 > *To:* Wesley Yip > *Cc:* Timothy Thomas ; joey.taylor@thekey.com; Aaron Worob > > *Subject:* Re: ** RUSH ** Fwd: Assistance et Soins =C3=A0 Domicile (Montr= =C3=A9al) > Inc 785976853 - [#1213560] (Case #10944143) > > > > Hi Wesley, > > > > I wanted to follow up on this request. Were you able to apply our ACH > payments to the invoices? > > > > Our account is currently on hold and unable to order equipment. Are you > able to look into the account at the earliest? > > > > Best, > > Trish N. > ------------------------------ > > *From:* Trish Nguyen > *Sent:* Tuesday, November 25, 2025 11:21 AM > *To:* Wesley Yip > *Cc:* Timothy Thomas ; joey.taylor@thekey.com joey.taylor@thekey.com> > *Subject:* Re: Fwd: Assistance et Soins =C3=A0 Domicile (Montr=C3=A9al) I= nc > 785976853 - [#1213560] (Case #10944143) > > > > Hi Wesley, > > > > Pl