Hi Tim,
As I have not heard from you and it's nearing the end of your day, I will
just assume that this will be going live on Monday and will perform the
updates this evening or over the weekend so it is live on Monday. If that
should not be the case, please let me know as soon as possible, thank you.
On Fri, Sep 23, 2022 at 10:45 AM Isabelle La <ila@thekey.com> wrote:
> Hi Tim,
>
> I can have this go live today - just up to you if you want it to go live
> during business hours or if you want to wait until after business hours (in
> which case I'll wait until tonight or over the weekend to make the changes)
> and then it will go live first thing on Monday. Please let me know what
> you'd like. Adding Keith for visibility.
>
> On Fri, Sep 23, 2022 at 10:07 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Hi Isabelle,
>>
>> Chuck and I have met and here is the revised IVR under the new standard
>> for both Calgary and Winnipeg. Please let us know when this can go live.
>> Note Shyanne is a new employee who started this week. Thanks!
>>
>> Tim
>>
>> *Calgary*
>> Office Hours: M-F 8A-4:30P MST
>> After Hours: Forwards to On-Call Number - 888-333-6609
>>
>>
>> - Option 1 - Intake/New Business - Dennis, Shawntel, Joey (Goes to VM
>> if unanswered after 25 sec) Simulataneous ring*
>> - Option 2 - Existing Clients - Shawntel, Chuck (Goes to VM if
>> unanswered after 30 sec) - Sequential ring*
>> - Option 3 - Caregivers - Shyanne, Chandani - Simulataneous ring*
>> - Option 4 - Recruitment/Employment Opportunities - Chandani, Shyanne (Goes
>> to VM if unanswered after 30 sec) - Sequential ring*
>> - Option 5 - All Other Calls - Shyanne, Chandani, Shawntel, Brian,
>> Chuck - Simulataneous ring*
>> - Option * - Repeat Menu
>>
>> *Calgary Employee Line*
>> Office Hours: M-F 8A-4:30P MST
>>
>> - Option 1 - Missed Clock In/Out or Late - Chandani, Shyanne
>> - Option 2 - Unable to Attend Shift - Chandani, Shyanne
>> - Option 3 - Time Off Request - Chandani, Shyanne
>> - Option 4 - All Other CG Issues - Rings to the Main Calgary Line
>> (above)
>>
>> *Winnipeg*
>> Office Hours: M-F 9A-5P CST
>> After Hours: Forwards to On-Call Number - 888-333-6609
>>
>> - Option 1 - Intake/New Business - Dennis, Shawntel, Joey (Goes to VM
>> if unanswered after 25 sec) Simulataneous ring*
>> - Option 2 - Existing Clients - Brian, Chuck (Goes to VM if
>> unanswered after 30 sec) - Sequential ring*
>> - Option 3 - Caregivers - Shyanne, Chandani - Simulataneous ring*
>> - Option 4 - Recruitment/Employment Opportunities - Chandani, Shyanne (Goes
>> to VM if unanswered after 30 sec) - Sequential ring*
>> - Option 5 - All Other Calls - Shyanne, Chandani, Shawntel, Brian,
>> Chuck - Simulataneous ring*
>> - Option * - Repeat Menu
>>
>>
>> --
>> *Isabelle La *
>> Project Management, IT Dept.
>> * Please note my email has changed: *
>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>> Direct: 650-231-5733
>> Fax: 919-377-9020
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>