Re: 08/25/25 - Action Required - $27k Open Balance - New Client Audit Results

From: Abbie Canta <ccanta@thekey.com>
To: aaponte@thekey.com, Molly Escobar <molly.escobar@thekey.com>
CC: kristy.poyner@thekey.com, Michelle Kenaga <michelle.kenaga@thekey.com>, Coddye Ring-Noonan <coddye.ringnoonan@thekey.com>, Gayle Soulides <gsoulides@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Audra Williams <audraw@thekey.com>, Amy Harris <aharris@thekey.com>, Araceli Gutierrez <araceli.gutierrez@thekey.com>, Cassi Gilkeson <cgilkeson@thekey.com>, Cathy Goffredo <cathy.goffredo@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Yukari Roberts <yroberts@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>, Claudia Hernandez <chernandez@thekey.com>, Jessica Pascasio <jpascasio@thekey.com>, Diane Mockenhaupt <dmockenhaupt@thekey.com>, Matt Nyberg <mnyberg@thekey.com>, Leigh Smith <leigh.bryantsmith@thekey.com>, Kelley Richard <krichard@thekey.com>, Tiffany Silton <tsilton@thekey.com>, Grace Labrecque <glabrecque@thekey.com>, Jennifer Geist <jennifer.geist@thekey.com>, slaxamana@thekey.com, jcittadino@thekey.com, wreid@thekey.com, csilveira@thekey.com, elizabeth.walsh@thekey.com, chall@thekey.com, jagarcia@thekey.com, ccartwright@thekey.com, joey.taylor@thekey.com, cterlesky@thekey.com, sspeirs@thekey.com, generalmanagers@thekey.com, jessica.thomas@thekey.com, emily.swackhamer@thekey.com, lhorval@thekey.com, william.schmiedeknecht@thekey.com, tpatterson@thekey.com, laurie.simpson@thekey.com, ariyan.green@thekey.com, ereaunah.thomas@thekey.com, keith.keough@thekey.com, Sarah Powers <spowers@thekey.com>, Alan Badger <abadger@thekey.com>, Elizabeth Clark <eclark@thekey.com>, Laszlo Kovacs <laszlo.kovacs@thekey.com>, Lito Delapena <lito.delapena@thekey.com>, chad.everitt@thekey.com, kevin.murray@thekey.com, alyson.rohane@thekey.com, jennifer.lane@thekey.com, laura.meister@thekey.com, amanda.ominsky@thekey.com, rachel.andersoncapone@thekey.com, glane@thekey.com, dknier@thekey.com, kjayroe@thekey.com, melani.breach@thekey.com, tt@thekey.com, jeannie.ortiz@thekey.com, geraldine.nath@thekey.com, cynthia.valdez@thekey.com
Date: Tue, 26 Aug 2025 10:41:51 -0700
Folder: INBOX

--000000000000c0b303063d4830ae Content-Type: multipart/alternative; boundary="000000000000c0b301063d4830ad" --000000000000c0b301063d4830ad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable BAN: *Agnes Dimitriu:* Health Care Directive Documents are on CC uploaded together with CCA. @Alejandro Aponte Please let me know if this is ok to be taken out of the audit. *Catherine Chan: *POA & CCA both uploaded on CCA. @Alejandro Aponte Please kindly see if you are able to take this out of audit. *Peter Lee: @Molly Escobar *please follow up with POC regarding the missing signature on the CCA. Please kindly upload on Wellsky once done. Thank you. best, *Abbie Canta* Market Leader - Bay Area North| *TheKey* Mobile: 650- 393-0142 Office Line : 415- 268-1415 On Mon, Aug 25, 2025 at 2:15=E2=80=AFPM wrote: > Hello Everyone, > > > > I hope you all had a great weekend. > > > > Please see the below summary by region for clients in need of attention > due to missing or incomplete mandatory documents in accordance with our > onboarding process. Also below is a breakdown of the over $27k open balan= ce > for these client=E2=80=99s missing documentation listed by region. Please= review > and address the document attached in the link below, including any client= s > with a start month in Feb-Jul 2025 who account for over $20k of these > open balances. The deadline for August commissions is Friday September 5t= h, please > reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. > ***Please note changes made after the updated report has been gen