Re: Montreal Wellsky - [#1372414]

----==_mimepart_695d3425cde45_23d6a2a519c117604242 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Of course, we'll check in with WellSky and share the info you've provided= .=C2=A0 Thanks,=C2=A0 =E2=80=8B Grace TheKey Tech Support = =0D =0D On=0D Tue, 6 Jan at 11:08 AM=0D , JosephTaylor wrote:=0D Hi Grace, =0D =0D How is it a tech issue if 10 different devices and 10 different location= s are all experiencing the same issue?=C2=A0 =0D =0D Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Jan 6, 2026 at 11:02=E2=80=AFAM Grace Johnson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Joseph,=C2=A0 =0D =0D =0D =0D =E2=80=8BThanks for reaching out. We just tried loading the Montreal URL= and it came up very quickly for us.=C2=A0 =0D =0D =0D =0D This sounds like it could be a device or network issue, so we recommend = reaching out to the IT team for troubleshooting help (ITSupport@thekey.co= m). =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Grace =0D =0D TheKey Tech Support =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 6 Jan at 10:19 AM=0D =0D , JosephTaylor wro= te:=0D =0D =0D =0D Good Morning, =0D =0D =0D =0D It has been a few weeks now since the Montreal ClearCare (https://montre= al.clearcareonline.ca/dashboard/) has been extremely=C2=A0slow. Loading s= chedules, searching the search bar, and other daily functions are taking = almost double the time.=C2=A0 =0D =0D =0D =0D This is not only for myself but for my entire Montreal team (10 administ= rators) so it is not an issue with my laptop or internet.=C2=A0 Please l= ook into this. Thank you, =0D =0D =0D =0D Joey Taylor =0D =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D =0D 514-907-5065 =0D =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_695d3425cde45_23d6a2a519c117604242 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Of course, we'll check in with WellSky and share the inf= o you've provided.=C2=A0 =0D =0D =0D Thanks,=C2=A0 =0D =E2=80=8B =0D =0D =0D Grace =0D TheKey Tech Support =0D =0D =0D =0D On=0D Tue, 6 Jan at 11:08 AM=0D , JosephTaylor &lt= ;joey.taylor@homecareassistance.com&gt; wrote:=0D Hi Grace, =0D =0D How is it a tech issue if 10 different devices and 10 d= ifferent locations are all experiencing the same issue?=C2=A0 =0D =0D Joey Taylor =0D Directeur G=C3=A9n=C3= =A9ral/ General Manager =0D 514-907-5065 =0D <= span style=3D"font-size:12pt;font-family:Arial;color:rgb(17,85,204);backg= round-color:transparent;font-weight:700;vertical-align:baseline;white-spa= ce:pre-wrap"