--000000000000184e5706436c6106 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok to revert through the end of the year. We in the design phase of new incentive plans for 2025....email coming out to RDs shortly on that. On Wed, Nov 12, 2025 at 3:15=E2=80=AFPM Timothy Thomas wrot= e: > Good afternoon, > > I=E2=80=99m following up on this request. > > Joel was supposed to get back to me with an analysis on caregiver margin > in Canada vs US for the purposes of creating a better target for TheKey > incentive plan. In the meantime, the previous discount of 2.5% was more > equitable across all Canadian sites than the stat holiday discount. Could > we revert to that? > > Thank you > Tim > > On Wed, Nov 5, 2025 at 1:19=E2=80=AFPM Melissa Reyes > wrote: > >> Chris and Donny, >> >> When we implemented TheKey Incentive plan that included CG Margin >> component we factored in a 2.5% increase to Canada margin for incentive >> purposes to account for CG Holiday wage requirement. Recently this >> methodology was switched to a calculation that discounts the CG holiday >> wages in the margin instead of using the 2.5%. Tim is requesting to reve= rt >> back to the original 2.5% increase in margin for incentive purposes as t= he >> updated calculation is inconsistent. >> >> Can this update be made going forward? >> >> Melissa >> >> >> >> On Wed, Nov 5, 2025 at 5:55=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hi Melissa, >>> >>> The move we made to discount caregiver holiday wages in our CG margin >>> calculation has proven inconsistent and unfair to certain markets becau= se >>> of provincial holiday schedules. Something I had not anticipated. >>> >>> Is it possible to pivot back to the original discount of 2.5% until we >>> can develop a more equitable solution? >>> >>> Thank you! >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> >> >> -- >> *Melissa Reyes* >> President of Client Services(916)743-0530 >> > --=20 Kind Regards, *Chris Gerard* CEO | *TheKey* Mobile: 817-313-7913 [image: TheKey] --000000000000184e5706436c6106 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok to revert through the end of the year.=C2=A0 We in the = design phase of new incentive plans for 2025....email coming out to RDs sho= rtly on that. On Wed, Nov 12, 2025 at 3:15=E2=80=AFPM = Timothy Thomas < tt@thekey.com > w= rote: Good=C2=A0afternoon, I=E2=80=99m following up on this request.=C2=A0 Joel was supposed to get back to me with an = analysis on caregiver margin in Canada vs US for the purposes of creating a= better target for TheKey incentive plan. In the=C2=A0meantime, the previou= s discount of 2.5% was more equitable across all Canadian sites than the st= at holiday discount. Could we revert to that? Thank you Tim=C2=A0 = On Wed= , Nov 5, 2025 at 1:19=E2=80=AFPM Melissa Reyes < melissa.reyes@thekey.com > wrot= e: Ch