--0000000000003ff2600642cce296 Content-Type: multipart/alternative; boundary="0000000000003ff25f0642cce294" --0000000000003ff25f0642cce294 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for looping me in, clients payment information provided at the start of care via their Payment authorization form has invalid account number information. We've tried to validate the information with Heidi while she was traveling to portugal but could not get her to provide us the correct information. She did get in contact with Diane and our help desk received the below which we updated and payments also failed as Invalid account number. " She just called me back and provided these numbers: Routing Number 071000013, Account Number 454486. However, that is not long enough. Please try account number 4544861908 or 4544861907, which is the number provided previously without the preceding zeros. Ms. Patzik has stated she is no longer receptive to calls or emails regarding this situation, as she feels we should be able to figure it out." Attaching a copy of the clients account statement as all invoices since the start of care are open and due for payment/ | Please let me know if you need any additional information. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Tue, Nov 4, 2025 at 2:10=E2=80=AFPM Timothy Thomas wrote= : > adding @Diane Mockenhaupt @Lito Delapena > > > Could I please have an update on the outstanding bills due for Martin > Brozosky? I spoke with Heidi, the daughter, today, and she informed me th= at > there is a problem with the payment method. According to her this has bee= n > an ongoing issue. > > On Tue, Nov 4, 2025 at 4:39=E2=80=AFPM Timothy Thomas wro= te: > >> Yes I'll follow up with her now. >> >> On Tue, Nov 4, 2025 at 3:50=E2=80=AFPM Emily Lynch wr= ote: >> >>> Good afternoon, >>> Daughter, Heidi, called wanting to speak to corporate about her dad's >>> care. She is very upset about something. I asked if she would like to b= e >>> transferred to Diane and she said no she is the problem. Timothy, are y= ou >>> able to reach out to Heidi at 847-226-6980. I have attached the sf link >>> as well. >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000Q545hYAB/view >>> Emily Dean Lynch >>> Lead Homecare Advisor >>> *Please note my email has changed:* >>> edean@TheKey.com >>> >>> >>> TheKey.com >>> [image: TheKey] >>> >> --0000000000003ff25f0642cce294 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for looping me in, clients = payment information provided at the start of care via their Payment authori= zation form has invalid account number information. We've tried to vali= date the information=C2=A0with Heidi while she was traveling to portugal bu= t could not get her to provide us the correct information.=C2=A0 She= did get in contact with Diane