--00000000000085c28a0648736c91 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable 128 hours Billed 5.5 Credited $39.00/hr Currently owes a little under $5k On Thu, Jan 15, 2026 at 2:49=E2=80=AFPM Timothy Thomas wrot= e: > How many hours were billed in total for this client and how many have we > already credited? > > On Thu, Jan 15, 2026 at 2:39=E2=80=AFPM Steve Koyanagi > wrote: > >> Do we get a sense of what the POC deems reasonable? I am not overly >> concerned at the threat of litigation given the client wasn't harmed, bu= t >> certainly there is value in resolving this to the client's satisfaction = to >> avoid negative google/yelp reviews, etc. >> >> >> On Thu, Jan 15, 2026 at 12:32=E2=80=AFPM Timothy Thomas = wrote: >> >>> @Steve Koyanagi could you take a look at this? >>> I'm inclined to credit the full shift. >>> >>> On Thu, Jan 15, 2026 at 2:09=E2=80=AFPM Diane Mockenhaupt >> dmockenhaupt@thekey.com> wrote: >>> >>>> Hi Tim and Amelia, >>>> >>>> Due to the litigious language in this email I would like to get Steve >>>> Koyanagi's opinion. My concern is that agreeing to credit a greater s= um >>>> than I already approved could be construed as agreeing to the claim of= poor >>>> service or negligence. >>>> >>>> I would appreciate your thoughts? >>>> >>>> This was a Friday afternoon same day start. Jinny did the assessment >>>> and Michelle staffed. >>>> >>>> We had two service issues. We had a no-call, no-show for our second >>>> overnight shift, but we covered it with a fill-in. The original time = of >>>> the shift was 8:00 PM the fill-in was scheduled to arrive at 10:30 PM.= The >>>> client's daughter declined the fill-in because she was with her father= and >>>> stated the arrival time was too late. >>>> A caregiver fell asleep during a day shift. I originally billed for >>>> the time the caregiver was on shift. However, a credit was provided on= ce I >>>> learned why the caregiver was asked to leave early. This is the credi= t >>>> referred to as not enough: 5.5 hours that caregiver was with the clien= t. >>>> >>>> >>>> All the Best, >>>> Diane >>>> >>>> ---------- Forwarded message --------- >>>> From: Joshua D Naber >>>> Date: Thu, Jan 15, 2026 at 9:44=E2=80=AFAM >>>> Subject: Re: 177299 Richard Patterson - Past due Balance $4992.00 - >>>> [#1346656] >>>> To: Paige Patterson >>>> Cc: Sophia Jantz , carter patterson >>> pattersoncarter@gmail.com>, dmockenhaupt@thekey.com >>> dmockenhaupt@thekey.com>, amelia.howard@thekey.com >>> amelia.howard@thekey.com> >>>> >>>> >>>> Hi Sophia, >>>> >>>> >>>> Thank you for your response. Unfortunately, we find the proposed credi= t >>>> extremely disappointing and wholly inadequate. The amount offered does= not >>>> even cover the cost of a single shift. >>>> >>>> >>>> During our father=E2=80=99s stay, we personally witnessed one of your = employees >>>> asleep while on duty. The nursing staff at the facility were appalled = by >>>> this behavior. Under no circums