--000000000000c25ad20647e5ced5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, This is becoming a weekly issue with the caller ID. Are you hearing this in other offices that switched to the zoom lines? It=E2=80=99s really importan= t they come up with a fix quickly. Appreciate any assistance on this. Thanks *Will Reid* Partner | TheKey Mobile: 513.707.2304 ---------- Forwarded message --------- From: Gabriel La Date: Thu, Jan 8, 2026 at 2:45=E2=80=AFPM Subject: Re: Zoom Issues To: Laura Horval , Mark Warner = , TheKey IT Support CC: Will Reid Looping in @Mark Warner to assist and adding in our support email @TheKey IT Support On Thu, Jan 8, 2026 at 2:43=E2=80=AFPM Laura Horval wr= ote: > Good Morning, > > I wanted to check in/report the following issues that we have been having > with zoom. > > We had previously reported that some caregivers are seeing our numbers po= p > up as "spam" and not answering calls- is there any updates on this? > > We have also had reports that when people have called in the call has > either failed or the caller is told we are not available. > > Lastly, is there any way that when we call out from zoom, that our number > shows as 513-891-2273 so that caregivers and clients know that it is us > calling. We have had caregivers save individuals numbers and call those > numbers instead of the office line for emergencies and call offs which ha= s > led to service failures. > > Laura Horval MSW LSW > > > General Manager | TheKey > > Office: 513-891-2273 > > Mobile: 513-535-0558 > > > *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* > *PAC=C2=AE Consultant; **PAC=C2=AE Coach* > * Please note my email has changed: * > lhorval@thekey.com > TheKey.com > *Please review us on Facebook or Google!* > h ttps://www.facebook > .com/TheKeyCincinnati > Click here > for > Google Review > > > > > > --=20 Gabriel La Head of IT Operations it@thekey.com Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --000000000000c25ad20647e5ced5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, This is becoming a weekly iss= ue with the caller ID. Are you hearing this in other offices that switched = to the zoom lines? It=E2=80=99s really important they come up with a fix qu= ickly. Appreciate any as= sistance on this. Thanks= Will Reid Partner | TheKey Mobile: 513.707.2304 <img src=3D"https://lh7-rt.googleusercontent.com/docsz= /AD_4nXf