--00000000000050625e064276503b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks all, For some of our collateral, like the 2026 Calendars, we aren't planning on doing that at a local level which is why we were hoping to get a CA number. We will simply not include a phone number in this but they can find it when they visit the website. Best, Emma On Fri, Oct 31, 2025 at 10:32=E2=80=AFAM Timothy Thomas wro= te: > Thanks Phil, > > I would prefer we use local numbers as well. > > On Fri, Oct 31, 2025 at 11:19=E2=80=AFAM Phil Chanda > wrote: > >> Hi all, >> >> From my understanding, there is a broader request from Chris Gerard that >> all collateral should be using local #s that we can track versus one >> overarching collateral #. >> >> Looping in Emma and Tim to weigh in on their preference for Canadian >> print collateral. >> >> Thanks, >> Phil >> >> On Fri, Oct 31, 2025 at 10:44=E2=80=AFAM Mark Warner >> wrote: >> >>> If it helps, we can include users across time zones in a single group t= o >>> answer these calls. >>> >>> Thanks, >>> Mark Warner >>> >>> >>> On Fri, 31 Oct at 10:19 AM , CharlesTerlesky >> cterlesky@homecareassistance.com> wrote: >>> Hi All, >>> >>> I want to raise a potential issue regarding the proposed national >>> toll-free number for Canadian collateral. >>> >>> A single national toll-free number could pose significant operational >>> challenges, as the Canadian market does not have the same centralized >>> intake infrastructure as the United States. If someone calls this numbe= r, >>> we need to clarify who will answer it. We only employ one RIM person >>> for all of Canada. >>> >>> Since each market covers a different time zone and utilizes different >>> on-call staff, having one person (or team) answer the phone, for >>> instance, in Toronto, will not effectively serve a business in Vancouve= r, >>> which is three time zones away. >>> >>> For the Canadian markets, local phone numbers would provide a more >>> effective and reliable client experience. >>> >>> Regards, >>> Chuck >>> >>> On Fri, Oct 31, 2025 at 8:04=E2=80=AFAM Katy Kessler >>> wrote: >>> >>>> A toll free number would be ideal. Let me know if there's anything you >>>> need from us to complete the request. >>>> Thank you! >>>> Katy >>>> >>>> On Thu, Oct 30, 2025 at 7:44=E2=80=AFPM Phil Chanda >>>> wrote: >>>> >>>>> We need to make sure that this is not a web pool and set to offline - >>>>> otherwise it will conflict with the call masking. The easiest way is= to >>>>> make sure the forward to ring # is unique. >>>>> >>>>> On Thu, Oct 30, 2025 at 8:39=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> Hi Katy, >>>>>> There is a single-point Canada National line that works similar to >>>>>> the US Natl Line (4280) you described. We would need to create new >>>>>> CallRail number and point it at that line. Will you need a regular = number >>>>>> or toll free number? >>>>>> >>>>>> Phil, >>>>>> I assume we use the same basic sett