----==_mimepart_69725c1051bc4_1fe5fd702162304c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey,=C2=A0 I received the approvals that I needed by policy, and = did some searching through the logs. I found a handful of files with "Pla= n de soins" in the title, and customer names. Those 4 files are for these= customers: Ghislaine Cote, Sylvie Lalonde, Victoria Pinero, and Andre Ca= nakis. Does that fit with the files we are looking for? If not, can you p= lease provide the customer names? Thank you, Aaron Worob Networ= k/Systems Administrator aaron.worob@thekey.com =0D =0D On=0D Thu, 22 Jan at 11:50 AM=0D , Aaron Worob wrote:= =0D =0D =0D Hi Joey,=C2=A0 =0D =0D I fully understand the urgency, but what you are asking is not a simple = request. We do not have the ability to grant access to a personal Drive f= older without removing the original user's ownership. This sort of data t= hat would be used by multiple people should be stored in a Shared Drive, = not a Personal Drive. I am trying to find a possible solution, but I cann= ot guarantee what you are asking is even possible without specific docume= nt titles.=C2=A0 =0D =0D =0D =0D =0D Thank you, =0D Aaron Worob =0D Network/Systems Administrator =0D aaron.worob@thekey.com =0D =0D =0D =0D =0D On=0D Thu, 22 Jan at 11:45 AM=0D , JosephTaylor wrote:=0D Thanks=C2=A0Aaron, Kim is going on leave an= d has already been off since Jan 6th until an undisclosed=C2=A0period of = time. HR is aware. I need to reassign her client load to my other CSM man= agers. Some of her clients are French (so we do not use Wellsky for those= care plans as Wellsky=C2=A0is English only). When I get access to her dr= ive, I can share her French care plans with the new CSMs. Hope that give= s a bit more clarity and urgency on the situation!! Thank you,=C2=A0 =0D= =0D =0D On Thu, Jan 22, 2026 at 11:41=E2=80=AFAM Aaron Worob wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Joey,=C2=A0 =0D =0D =0D =0D Typically, when we grant access to another users' files it is during the= off-boarding process. Since Kim is not off-boarded, I am required to get= a bit more approval. I've already reached out to HR and Legal for that a= pproval.=C2=A0 I'm also looking into the best way to accomplish this, as= the tool Google gives us is "Transfer Ownership" rather than "Add Permis= sions". I will update once I confirm approval and accomplish the requeste= d sharing/permissions changes.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Thank you, =0D =0D Aaron Worob =0D =0D Network/Systems Administrator =0D =0D aaron.worob@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 22 Jan at 10:47 AM=0D =0D , Trishna Hazowary w= rote:=0D =0D =0D =0D =0D =0D Hi Joseph,=C2=A0 =0D =0D =0D =0D Your support ticket #1395931 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further