----==_mimepart_6924e1f5465bc_20256d9924c2901059c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8B =E2=80=8BGood evening. I wanted to provide you with an update = regarding our communications with Unum. I spoke with Suzanne, and she con= firmed that the information I previously submitted has been received, alt= hough it has not yet been reviewed. I will follow up tomorrow to check if= they require any additional information and to inquire about the current= status. =E2=80=8B Thank You,=C2=A0 Jeannie Ortiz Finance Onbo= arding & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone:=C2=A0= 855.205.8007|Fax:=C2=A0813.693.5625=C2=A0|Email:=C2=A0ltci@thekey.com=C2=A0= =0D =0D On=0D Fri, 21 Nov at 11:16 AM=0D , Alejandro Aponte wrote:= =0D =0D =0D You are most welcome, and yes Joey feel free to forward to Andrew if Tim= is also okay with it, I see no issue with that. =0D =0D =0D =0D =0D =0D =0D =C2=A0 =0D Respectfully,=C2=A0 =0D =0D Alejandro Aponte =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =C2=A0 =0D Billing Support Customer Service - (866) 226-1702 =0D Billing Support Email - Billing@thekey.com =0D =C2=A0 =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D On=0D Fri, 21 Nov at 11:06 AM=0D , LTCi Support wrote:=0D Understood, thanks=C2=A0for the update. =0D =0D =0D On Fri, Nov 21, 2025 at 10:58=E2=80=AFAM Alejandro Aponte wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hello again, =0D =0D =0D =0D I have not heard back from Andrew, but attached is the letter Jeannie dr= afted and submitted to UNUM and we also submitted a slide deck provided t= o us by compliance about TheKey's mission and principles.=C2=A0 =0D =0D =0D =0D I am going to close this out on our end, but please let me know how we c= an assist further. If UNUM accepts this information as the two missing cr= iteria's then they will approve us as a provider and process the invoices= we submitted for reimbursement if the claim is approved.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =C2=A0 =0D =0D Respectfully,=C2=A0 =0D =0D =0D =0D Alejandro Aponte =0D =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =0D =C2=A0 =0D =0D Billing Support Customer Service - (866) 226-1702 =0D =0D Billing Support Email - Billing@thekey.com =0D =0D =C2=A0 =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 19 Nov at 10:25 AM=0D =0D , LTCi Support wrote:=0D =0D Thanks Alejandro. Keep us posted if you hear= back.=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_6924e1f5465bc_20256d9924c2901059c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D =E2=80=8B =E2=80=8BGood evening. I wanted to pro= vide you with an update regardin