--00000000000048189006445f63ab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We will look into this and get back with you soon. More to follow, John Champagne Director of Analytics | *TheKey* *Mobile: 985.696.0424* [image: TheKey] On Mon, Nov 24, 2025 at 9:44=E2=80=AFAM Timothy Thomas wrot= e: > Good morning, > > Could you please assist with my request below? > > Thanks! > Tim > > ---------- Forwarded message --------- > From: Maximiliano Ib=C3=A1=C3=B1ez > Date: Mon, Nov 24, 2025 at 10:40=E2=80=AFAM > Subject: Re: Jean Caplan - [#1311733] > To: > Cc: > > > Hi Timothy, > Is the scorecard in Tableau? > The only thing I see that might be affecting the report is that the > referral accounts was updated after the opportunity was moved to active. > I think it would be best to check with the DART team, > Max > > On Mon, 24 Nov at 10:20 AM , Timothy Thomas wrote: > Good morning, > > The following SOC is not flowing through to Isabelle Grodin's HCL > scorecard, and I'm wondering if I'm missing something. She owns the > referral account. Could you please take a look? > > > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000U3fAEYAZ/view > > Thanks > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > > 1311733:611100 > --00000000000048189006445f63ab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We will look into th= is and get back with you soon. More to follow, John Champagne Director of Analytics=C2=A0= |= =C2=A0 TheKey Mobi= le: 985.696.0424 On Mo= n, Nov 24, 2025 at 9:44=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Good morning, Could you please assist with my request below?=C2=A0 = Thanks! Tim ---------- Forwarded message -------= -- From: Maximiliano Ib= =C3=A1=C3=B1ez < salesforcesupport@homecar= eassistance.com > Date: Mon, Nov 24, 2025 at 10:40=E2=80=AF= AM Subject: Re: Jean Caplan - [#1311733] To: < tt@thekey.com > Cc: < salesforcesuppor= t@thekey.com > Hi Timothy,=C2=A0 Is the scorecard in Tableau? The only thing I see that might be affecting the report is= that the referral accounts was updated af