--000000000000180c5a063fcb6daa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com ---------- Forwarded message --------- From: Kristal Parris Date: Sat, Sep 27, 2025, 12:18=E2=80=AFPM Subject: Re: Credit card declined for last payment Confirmation number is 4TYZ1V8GLYII To: Irene Cole Cc: Jhonna Vallejo , Amrita Veena , Timon Page , TheKey Billing Hi Irene, We will have this matter looked into ASAP for you. Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Sat, Sep 27, 2025, 12:07=E2=80=AFPM Irene Cole wr= ote: > Hello Jhonna, > > I received an email from The Key that stated that the last payment for > $231.65 for Peter made on September 26th was declined on my VISA. > > I contacted VISA and they assured me that there is no record of this > attempt and there is no note that this payment was declined. > > I am reaching out to find out who I should contact to get this issue > cleared up. > > Thank you, Irene > *Irene Cole* > --000000000000180c5a063fcb6daa Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kristal Parris RN, BScN Client Success Manager TheKey LL= C Email: Kristal.Parris@the= key.com Website: Thekey.com ---------- Fo= rwarded message --------- From: Kristal Parris < kristal.parris@thekey.com > Date= : Sat, Sep 27, 2025, 12:18=E2=80=AFPM Subject: Re: Credit card declined = for last payment Confirmation number is 4TYZ1V8GLYII To: Irene Cole <= ielegendre@gmail.com > Cc:= Jhonna Vallejo < jhonna.val= lejo@thekey.com >, Amrita Veena < amrita.veena@thekey.com >, Timon Page < timon.page@thekey.com >, TheKey Billing < billing@thekey.com > Hi Irene, We will have this matter looked into ASAP for you. Kristal Parris RN, = BScN Client Success Manager TheKey LLC Email: Kristal.Parri= s@thekey.com Website: Thekey.com On Sat, Sep 27, 2025, 12:07=E2=80=AF= PM Irene Cole < ielegendre@gmail.com > wrote: Hello Jhonna, I received an email from The Key that stated that the last payment f= or $231.65 for Peter made on September 26th was declined on my VISA. I contacted=C2=A0VISA and they assured me that there is = no record of this attempt and there is no note that this payment was declin= ed. I am reaching out to find out who I should con= tact to get this issue cleared up. Thank you, Iren= e=C2=A0=C2=A0 Irene Cole --000000000000180c5a063fcb6daa--