----==_mimepart_698b430971445_24b505c440181745a9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Thank you for your response:) Your support tick= et #1423453 has been escalated to our senior team to ensure you receive t= he highest level of expertise and a swift resolution. You'll be contacted= directly by a senior support specialist with updates and further assista= nce. For real-time updates, feel free to click on https://hca.freshdesk.c= om/helpdesk/tickets/1423453. We appreciate your patience and are here to = ensure your satisfaction. =C2=A0 Regards Sushmita R Service Desk= Engineer Sushmita.r@Thekey.com We are Happy to Assist You! = =0D =0D On=0D Tue, 10 Feb at 9:37 AM=0D , Amanda Ilines = wrote:=0D =0D =0D The best shipping=C2=A0address is: =0D =0D 1369 Creekwood Trail =0D Oakville, ON, Canada =0D L6H6C7 =0D =0D Thanks, =0D =0D Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Feb 10, 2026 at 9:36=E2=80=AFAM Sushmita R wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D =0D =0D Good day! Thank you for reaching out The KEY IT service desk. =0D =0D =0D =0D To proceed further with the request for your new iPhone, we require the = following information: =0D =0D =0D =0D Shipping Address: (Please provide the full address where the device shoul= d be delivered). =0D =0D Once we have these details, we will move forward with the order. Looking= forward to your response. =0D =0D =0D =0D Thank you, =0D =0D =0D =0D =0D =0D =0D =0D Regards Sushmita R =0D =0D Service Desk Engineer =0D =0D Sushmita.r@Thekey.com =0D =0D =0D =0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 10 Feb at 9:13 AM=0D =0D , Timothy Thomas wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi, =0D =0D =0D =0D We need to order a new iPhone for our HCL=C2=A0@Amanda Ilines=C2=A0in Oa= kville. We've reviewed all the hardware we have in office and none of it = is worth repurposing. =0D =0D =0D =0D Thank you =0D =0D Tim =0D =0D =0D =0D -- =0D =0D =0D =0D Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey =0D =0D Mobile: 514.591.9387=0D =0D =0D =0D =0D =0D ----==_mimepart_698b430971445_24b505c440181745a9 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D Thank you for your response:) =0D =0D Your support ticket #1423453 has been escalated to our senior team t= o ensure you receive the highest level of expertise and a swift resolutio= n. You'll be contacted directly by a senior support specialist with updat= es and further assistance. For real-time updates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1423453 . We apprec= iate your patience and are here to ensure your satisfaction. =0D =C2=A0 =0D =0D =0D =0D Regards Sushmita R =0D Service Desk Engineer =0D Sushmita.r@Thekey.com =0D =0D =0D <span style= =3D"box-sizing: border-box; word-break: