----==_mimepart_68cbf2809631c_20c3fa29464045810750817 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable @Cristal Munoz - there are no current indications of other lines being af= fected. =C2=A0I've requested InContact check as well. =0D =0D On=0D Thu, 18 Sep at 7:34 AM=0D , Mark Warner wrote:= =0D =0D =0D Tim, =0D =0D The number affected is 316-369-2727. =C2=A0This number is not in 8x8 and= does not apply to any ring group. =C2=A0This number "lives" in InContact= . =C2=A0When a caller presses Chicago's option 1 from the 8x8 IVR menu, t= he caller is transferred to 316-369-2727 where the call then rings into a= n InContact Intakes queue.=C2=A0 This number specifically identifies that= it is a Chicago Intake call. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Wed, 17 Sep at 5:05 PM=0D , TheKey Support wro= te:=0D =0D Only the calls that come in for the website or GMB.=C2=A0 GMB report att= ached for september=0D =0D =0D =0D =0D On Wed, Sep 17, 2025 at 4:50=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D Ok, so not all inbound calls are recorded?=C2=A0 =0D =0D On Wed, Sep 17, 2025 at 4:30=E2=80=AFPM Phil Chanda wrote: =0D =0D =0D =0D see below for the chicago calls for thekey=C2=A0via callrail =0D =0D =0D =0D =0D =0D On Wed, Sep 17, 2025 at 4:21=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D =0D Are we able to see any call attempts=C2=A0that occurred=C2=A0during this= period of time? Perhaps through call rail?=C2=A0@Phil Chanda=C2=A0? =0D =0D =0D On Wed, Sep 17, 2025 at 3:51=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Diane,=C2=A0 =0D =0D =0D =0D This has been resolved.=C2=A0 It appears the InContact number associated= with the Chicago Intakes line is ringing busy for some reason.=C2=A0 I h= ave assigned an alternate inbound number and tested successfully.=C2=A0 P= lease try it for yourself and let me know if you have any continuing issu= es. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 17 Sep at 3:47 PM=0D =0D , Shibam Karmakar wr= ote:=0D =0D =0D =0D =0D =0D Hi Diane,=C2=A0 =0D =0D =C2=A0 =0D =0D Your support ticket #1213471 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1213471. We appreciate your patienc= e and are here to ensure your satisfaction. =0D =0D =C2=A0 =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Shibam Karmakar =0D =0D Service Desk Engineer =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D We are Happy to Assist You!=0D =0D =0D =0D =0D =0D ----==_mimepart_68cbf2809631c_20c3fa29464045810750817 Content-Type: