--00000000000063c7060642cd2ff8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I wanted to give you a quick heads-up that Chris will be sending a company-wide message tomorrow regarding Melissa=E2=80=99s departure. His no= te does a phenomenal job of incorporating the feedback we received from the CAREcrew, ensuring the communication feels transparent, reassuring, and appreciative. Our CAREcrew emphasized the importance of: - Proactive communication to prevent uncertainty - Clear transition details on leadership and next steps - Positive framing that celebrates Melissa=E2=80=99s accomplishments and c= areer opportunities - Reassurance and continuity for the teams still here Chris=E2=80=99s message captures all of these points beautifully, balancing gratitude for Melissa with confidence in our leadership continuity and future direction. We=E2=80=99ll also be sharing the short video compilation alongside the announcement to celebrate Melissa and her contributions. You can review the full message here. Best, Sky Cross Director of Employee Experience sky.cross@thekey.com (619) 984-0522 *TheKey.com * [image: TheKey] On Tue, Nov 4, 2025 at 1:00=E2=80=AFPM Sky Cross wro= te: > Hi Team, > > We=E2=80=99re putting the finishing touches on Melissa=E2=80=99s send-off= and would love > to include a short message from each of you. Could you please share a qui= ck > video by tomorrow, Wednesday, November 5, at 9:00 AM PT? > > *What to send* > > - > > *Length:* 30=E2=80=9360 seconds > - > > *Format:* Vertical (phone video is perfect) > - > > *Content ideas:* A favorite memory, appreciation, or what you=E2=80=99= ll miss > most > > *How to submit* > > - > > Reply to this email with your video attached > - > > Text it to (309) 252-0773 > > If you=E2=80=99ve already sent yours, thank you; you=E2=80=99re all set. > > Appreciate your help in making Melissa=E2=80=99s celebration as special a= s she is. > > Warmly, > Sky Cross > Director of Employee Experience > sky.cross@thekey.com > (619) 984-0522 > > *TheKey.com * > > [image: TheKey] > --00000000000063c7060642cd2ff8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I wanted to give you a quick heads-up that Chris will be sending a compa= ny-wide message tomorrow regarding Melissa=E2=80=99s departure. His note do= es a phenomenal job of incorporating the feedback we received from the CARE= crew, ensuring the communication feels transparent, reassuring, and appreci= ative. Our CAREcrew emphasized the importance of: Proactive communication to prevent uncertainty Clear transition details on leadership and next steps Positive framing that celebrates Melissa=E2=80=99s accomplishments and c= areer opportunities Reassurance and continuity for the teams still here Chris= =E2=80=99s message captures all of these points beautifully, balancing grat= itude for Melissa with confidence in our leadership continuity and future d= irection. We=