--000000000000ed74ce064dd9209a Content-Type: multipart/alternative; boundary="000000000000ed74ce064dd92099" --000000000000ed74ce064dd92099 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning! Hope all went well last night and it was a rockstar event! Wanted you aware as I had to turn down this opportunity as it was 8 cluster shifts all for today but came in last evening / I took one as I was working on Squamish so worked on it but refused the rest . I literally don=E2=80=99t know how to make these work last minute as they a= re really complex. I don=E2=80=99t have the bandwidth nor the scheduling platf= orm for this and it=E2=80=99s getting too much. It was 8 clusters all of them at least 5- 7 clients so I turned down over 40 hours of revenue . Literally makes me sick to my stomach. I looped in Jay and Sheila for transparency . The hours went to another agency. Do we hire an outside staffing agency to help with this? I honestly am stumped how to make it work as I also cannot tell you if this is worthwhile long term or not Anyway just my thought for the day lol S Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Chavez, Patrick [VCH] Date: Tue, Mar 24, 2026 at 6:56=E2=80=AFPM Subject: RE: Referral cluster shifts for Mar 25th To: Sharon Speirs , Home Care Assistance2 Hi Sharon, I will book the Agency for tom shift Whiteley Cluster 4-10pm. I was wondering about the other shifts do you have capacity? Let me know please. Thanks, *Patrick Chavez* Home Support Scheduler [image: VCH Logo]| Central Community Health Centre 132 West Esplanade , 5th floor North Vancouver, BC V7M 1A2 T: 604.983.6700 Ext. F: 604.983.6839 *From:* Sharon Speirs *Sent:* Tuesday, March 24, 2026 6:48 PM *To:* Chavez, Patrick [VCH] ; Home Care Assistance2 = *Subject:* Fwd: Referral cluster shifts for Mar 25th *EXTERNAL SENDER.* Does this email look suspicious? Click on Report Message/Phish Alert in the top right of your Outlook toolbar or forward to spam@phsa.ca and * Do not* open attachments or click on links. ------------------------------ Hi Patrick Just as a note here is our email Homecareassistancescheduling@homecareassistance.com Thank you for thinking of us but tomorrow morning is really tough with spring break, etc. We can do the walking shift at Whitely Court if you are still in need as its in the afternoon which works better for tomorrow. Let us know and we can confirm Sharon *Sharon, Speirs* General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com *TheKey.ca* [image: Image removed by sender. TheKey] ---------- Forwarded message --------- From: *Antonio Rosales* Date: Tue, Mar 24, 2026 at 6:17=E2=80=AFPM Subject: Fwd: Referral cluster shifts for Mar 25th To: Shyanne Hansen , Sharon Speirs , Home Care Assistance Scheduling Antonio Rosales *On-Call Manager* *Direct: 236-888-4879* *Office:* 778-279-3634 Email: luisant