--000000000000b79709064a2a91de Content-Type: multipart/alternative; boundary="000000000000b79708064a2a91dd" --000000000000b79708064a2a91dd Content-Type: text/plain; charset="UTF-8" Hi all! Welcome to Audra & Bee's first Fun Fact Friday! These are intended to be short, helpful tips to make your jobs (and lives) more efficient as a Client Success Manager! Sometimes they will be new updates, and other times good refreshers, but will always pertain to something critically important to your role! This week's FFF is all about *ADL and IADL Tasks!* *Did you know....* If your tasks are showing a 0 next to the clock on your client's care plan, *those tasks are NOT attached to any shifts*? This means that not only will your caregivers not see the tasks when they are clocking out, but they also will not generate any client care notes. These notes are required for Long Term Care Insurance reimbursement, but also feed into the daily care logs that clients look for in the Family Room App. When tasks are not assigned to shifts, they will look like this: [image: image.png] Luckily for you, dear reader, attaching your tasks to shifts is *super simple*! All you have to do is click on the clock on the right hand side, and select which shifts the tasks should be assigned to. You can pick select shifts for tasks that don't apply to every shift, or select "All" to apply that task to every scheduled shift: [image: image.png] You want your task list to look something like this: the yellow highlighted number indicates that your tasks are actively attached to shifts and visible to caregivers. When attaching tasks to shifts, you can select which days the tasks should be present for. For example, if your client only receives a shower on Monday and Thursday, you can select those days specifically to avoid redundant or unapplicable tasks. The blue highlighted section is actually a free text box, where you can add specific instructions for tasks unique to your clients! [image: image.png] Please make sure that you are reviewing your ADL and IADL tasks for all clients, both new and existing. It is critical that we have active ADL and IADL tasks assigned for all of our clients, to be sure that caregivers know exactly what is expected of them during their shifts! As always, if you have any questions about this process, please don't hesitate to reach out to Audra or myself - your National Quality Team - and we will be happy to grab time with you to go over the process! Tune in next week for another *Fun Fact Friday!* [image: image.png] Bee Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 --000000000000b79708064a2a91dd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all! We