--000000000000549943064e530cad Content-Type: multipart/alternative; boundary="000000000000549943064e530cac" --000000000000549943064e530cac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is awesome! Glad they called out the shortage of a sales leader (and they have one now and are seeing results). Thanks for sharing. Greg On Tue, Mar 31, 2026 at 9:44=E2=80=AFAM Timothy Thomas wrot= e: > Hi Greg, > > See below. From our RD Will Reid in Cincinnatti. This is a JV market over > which I have minimal oversight. > > ---------- Forwarded message --------- > From: Will Reid > Date: Tue, Mar 31, 2026 at 10:27=E2=80=AFAM > Subject: Re: Action Items (Census) > To: Timothy Thomas > > > The issue is we=E2=80=99ve not had a sales rep in the field for over a ye= ar. As > you know Laura and I found a great one in Emily. March is her first goal > month and she=E2=80=99s had 4 client starts and the office as whole had 1= 3 with a > 14th slated to start today. That is a 250% lift over our client start > average. We are always focused on Tier 1 and all of our activities are > based acquiring more. With that said revenue trumps everything and we are > growing in the right direction. > > Laura has embraced the new client start quality follow up process and the > team is following suit. > > Great things to follow=E2=80=A6 > > > *Will Reid* > > Partner | TheKey > > Mobile: 513.707.2304 > > > > > > On Tue, Mar 31, 2026 at 10:11=E2=80=AFAM Timothy Thomas w= rote: > >> Hi Will, >> >> Cincinnati is a site below target on client census. Could you send me a >> few bulleted action items you're focusing on to drive new starts and >> retention as we head into Q2? By EOD would be appreciated. >> >> [image: image.png] >> >> Thanks >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --000000000000549943064e530cac Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is awesome! Glad they called out the shortage of a sa= les leader (and they have one now and are seeing results).=C2=A0 Thanks for sharing.=C2=A0 Greg On Tue, Mar 31, 2026 at 9:44=E2=80=AFAM Timothy Thomas <= ; tt@thekey.com > wrote: Hi Greg, See below. From our RD Will Reid in Cincinnatti. This is a= JV market over which I have minimal oversight.=C2=A0 ---------- Forwarded mes= sage --------- From: Wil= l Reid < wreid@thekey.com > Date: Tue, Mar 31, 202= 6 at 10:27=E2=80=AFAM Subject: Re: Action Items (Census) To: Timothy = Thomas < tt@thekey.com= > The issue is we=E2=80=99ve= not had a sales rep in the field for over a year. As you know Laura and I = found a great one in Emily. March is her first goal month and she=E2=80=99s= had 4 client starts and the office as whole had 13 with a 14th slated to s= tart today. That is a 250% lift over our client start average. We are alway= s focused on Tier 1 and all of our activities are based acquiring more. Wit= h