Hi
We will resend the documents to the daughter for signing again.
On Wed, Mar 4, 2026 at 9:19 AM Cynthia Valdez <clientservice@thekey.com>
wrote:
> Hi Krista,
>
> Good Morning! Re: New Client, Erika Seraphim - record failed onboarding
> audit due to missing consents. I was not able to find a current CCA packet
> for CL in Pandadoc. Please advise as soon as possible.
>
> *Cynthia Valdez*
> Finance Onboarding Analyst III | TheKey
> Phone: 855-205-8007
>
> <http://www.thekey.com/>
> Am Di, 3 Mär um 10:20 VORMITTAGS , LTC Automated Email <
> ltc_claims@thekey.com> schrieb:
>
> Client Audit Update
> Current Status: *Audit Failed*
> Current Priority: *Medium*
> Date Created Mon Mar 02 2026 03:00:00 GMT-0500 (Eastern Standard Time)
> NetSuite ID 180335
> Clearcare ID 1000000000112101
> Patient Name Canada
> Division Canada
> Region Oakville
> Location Home Care Assistance GTA West
> Email Address audreyhall777@gmail.com
> First Shift Scheduled Scheduled
> Current Status Audit Failed
> Date Completed / Identified Deactivated —
> Initial Audit – Signed Consent Agreement or Contract on File? Not Loaded
> Initial Audit – Payment Authorization on File? Not Loaded
> Signed Consent Agreement or Contract on File? (As of last audit) Not
> Loaded
> CCA Comment —
> Payment Authorization on File? Not Loaded
> PAF Comment —
> Automated message from Detailed Audit Tracker
>
>
> 1453207:611100
>