----==_mimepart_69cc137b8d21a_226112ea624382330 Content-Type: multipart/alternative; boundary="--==_mimepart_69cc137b8d100_226112ea62438232b0"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_69cc137b8d100_226112ea62438232b0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Steve, We would appreciate your guidance and any details you can p= rovide regarding two clients from Calgary AB CA, Mary Albo and Ray Albo. = As of today, Mary has an overdue balance of $9,024.67 that has aged t= o 44 days overdue and Ray has an overdue balance of $6,188.61 that has al= so aged to 44 days overdue. Their daughter is being unresponsive to sendi= ng full payment. At this time, we are going to email her the attached not= ices of service suspension if full payment is not received by this Friday= , 4/3.=C2=A0 We wanted to touch base with you before sending these to= see if there is anything in that notice of suspension that needs to be r= evised and to confirm if there are any stipulations in terms of taking th= is approach to clients in Calgary AB CA? We want to ensure that we're cov= ering our bases and taking the appropriate action, to limit any liability= by sending these notices.=C2=A0 Any help would be appreciated. Also = attached here are their most recent CCAs, for your reference. Thank y= ou! Regards, Marc Atkinson Team Leader Customer Contact & Colle= ctions Center 866-226-1702 - Main Line 239-264-1290 - Direct Line marc= .atkinson@thekey.com =0D =0D On=0D Wed, 25 Feb at 9:17 AM=0D , Collections Team wrote:=0D =0D =0D =0D ---------- Forwarded message --------- =0D =0D =0D =0D From: candicea@shaw.ca Date: Mon, Feb 23, 2026 at 12:= 49=E2=80=AFPM Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341= , 1242689, 1226207 To: Lito Delapena =0D =0D =0D =0D =0D =0D =0D =0D =0D Hello, =0D =0D =C2=A0 I've been trying to unravel your most resent billing. =0D =0D =0D =0D =0D Invoice=C2=A0 1244341 for Mary Albo=C2=A0 =0D =0D Service date Jan 12 to 23 , 2026 =0D =0D =0D =0D =0D Service date Jan 14th=C2=A0is charged on two invoices for the same servic= e period. INV 1244341 and again on INV 1231897=C2=A0 =0D =0D Service date Jan 15th=C2=A0is charged on two invoices for the same servic= e date . INV 1244341 and again on INV=C2=A0 1231897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A016th=C2=A0 =C2=A0is charged on two inv= oices for the same service date . INV 1244341 and again on INV=C2=A0 1231= 897 =0D =0D Service date=C2=A0 Jan 19th=C2=A0 =C2=A0 is charged on two invoices for t= he same service date . INV 1244341 and again on INV=C2=A0 1231897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A0 21st=C2=A0 =C2=A0is charged on two in= voices for the same service date . INV 1244341 and again on INV=C2=A0 123= 1897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A0 22nd=C2=A0 =C2=A0is charged on two in= voices for the same service date . INV 1244341 and again on INV=C2=A0 123= 1897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A0 =C2=A023rd