--000000000000de76e9064d54c910 Content-Type: text/plain; charset="UTF-8" Hi Team! There are some questions around Tier 1 churn floating around. I wanted to come to the sources and see if you had any insight that we can take back to Dr. Shadi that will help paint the picture. Here is the report that ELT is looking at: https://us-west-2b.online.tableau.com/t/mydata/views/GrowthMetricTrends_17337670265940/SOCvsChurn-Actuals Best, -- Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --000000000000de76e9064d54c910 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team! There are some questions around Tier 1 churn fl= oating around.=C2=A0 I wanted to come to the sources and see if you had any= insight that we can take back to Dr. Shadi that will help paint the pictur= e. Here is the report that ELT is looking at:=C2=A0 https://us-west-2b.online.tableau.com/t/mydata/views= /GrowthMetricTrends_17337670265940/SOCvsChurn-Actuals Best, -- Audra Williams National Director, Quality and C= are Innovation =20 audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com = --000000000000de76e9064d54c910--