----==_mimepart_68c860b94990c_2523fe16e6462f4314563eb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Anna, Thanks for reaching IT Help Desk TheKey, As you confirme= d over GChat that you have successfully logged in to your desktop and you= r issue has been resolved. Hence, I am closing this ticket. Please re= ach out to IT support for any further assistance. Thanks,=C2=A0= Shubham Kumar Service Desk Engineer Contact IT Support 24*7 @ (888)83= 8-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.com =C2=A0 We are Happy to= Assist You! = = On Mon, 15 Sep at 1:09 PM , Shubham Kumar wrot= e: = = Hi SharonSpeirs,=C2=A0 = = Good Day! = = Could you help me with Desktop Serial Numbers and how many Desktops are = behaving like this ? Also, if possible share the picture of the error. = = = = = = Thanks,=C2=A0 = Shubham Kumar = Service Desk Engineer = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = We are Happy to Assist You! = = = = = On Thu, 11 Sep at 9:57 AM , SharonSpeirs wrote: Morning = When I get into the office I will do that and send it to you. = Thanks , appreciate the follow up = Sharon=C2=A0 = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = = On Thu, Sep 11, 2025 at 6:55=E2=80=AFAM Subham Banerjee wrote: = = = = = Hi Sharon, = = Good Morning! = = Could you help me with Desktop Serial Numbers and how many Desktops are = behaving like this ? Also, if possible share the picture of the error. = I will check and get back to you asap. = = = = = = Warm Regards, = = Subham Banerjee = Senior Engineer = = 8x8:=C2=A0(417) 212-7039 = Email:=C2=A0subham.banerjee@thekey.com=C2=A0 = = TheKey.com=C2=A0 = = = We are Happy to Assist You! = = = = = = = On Wed, 10 Sep at 6:39 PM , Shubham Kumar wrot= e: = = Hi SharonSpeirs,=C2=A0 = = Thanks for reaching IT Help Desk TheKey, Could you please help us with = the following details regarding the device in question? 1. Is it a Kiosk = or a Universal Desktop? 2. Please share some details =E2=80=94 such as th= e Device Serial Number or Device Name. 3. Also, if possible, could you pl= ease share what is currently showing on the screen during login? An image= or screenshot would be very helpful. Looking forward to your response. = = = = = = Thanks,=C2=A0 = Shubham Kumar = Service Desk Engineer = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = We are Happy to Assist You! ----==_mimepart_68c860b94990c_2523fe16e6462f4314563eb Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Anna, Thanks for reaching IT Help Desk TheKey, As you confirmed over GChat that you have successfully l= ogged in to your desktop and your issue has been resolved. Hence, I am cl= osing this ticket. Please reach out to IT support for any further assistanc= e. Thanks,=C2=A0 Shubham Kumar