--000000000000ff5bf9064525a0cf Content-Type: multipart/alternative; boundary="000000000000ff5bf8064525a0ce" --000000000000ff5bf8064525a0ce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy and John, I requested an email update with Roger Business account # 7-8597-6853 due their Multi Factor Authentication requirements on their portal that was enforced on 11/25/25. I am missing the below highlight information. Please advise if you can help provide for Rogers' verification. The following details are required: *Authorized Contact's full name*( if they can be included in email chain) Email address: ap-invoice@thekey.com (OLD), utility_rent@thekey.com (NEW) 4-digit PIN (if PIN on account) [image: image.png] *Best regards,* Trish Nguyen Sr. Accounts Payable | TheKey *Trish.nguyen@thekey.com * ---------- Forwarded message --------- From: Rogers Business Support Date: Thu, Dec 4, 2025 at 10:28=E2=80=AFAM Subject: HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - Email Update (Case #11421387) To: trish.nguyen@thekey.com Hello Trish, Thank you for reaching out to us and I hope your day is going great so far! In order to be able to provide you with the most efficient service without compromising any sensitive account information, we will need the following information: The following details are required: *Authorized Contact's full name*( if they can be included in email chain) Email address: 4-digit PIN (if PIN on account) Please confirm the required authentication information and we can process the request. By including this information in each new request you will be served faster. We Appreciate your understanding and continued business with Rogers. Have a great day. *Sheba Zaidi* * Business Customer Service * TEL: 1-877-274-3375 * Business Self-Serve is now even better!* View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more! Access Business Self-Serve via MyBusiness Hub 24/7/365. --------------- Original Message --------------- *From:* Trish Nguyen [trish.nguyen@thekey.com] *Sent:* 12/2/2025 3:14 PM *To:* rogers.businesssupport@rci.rogers.com *Subject:* HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - Email Update Hello, We are currently received a MFA through an email that is no longer active ( ap-invoices@thekey.com) and unable to make an update to a new email in the Rogers Business portal. Please review and advise if you can help to update the email that should receive the MFA is utility_rent@thekey.com for account # 7-8597-6853. *Best regards,* Trish Nguyen Sr. Accounts Payable | TheKey *Trish.nguyen@thekey.com * ------------------------------ Canada's Largest and Most Reliable 5G Network This communication is confidential. We only send and receive email on the basis of the terms set out at https://www.rogers.com/emailnotice Le r=C3=A9seau 5G le plus =C3=A9tendu et le plus fiable au pays Ce message est confidentiel. Notre