--0000000000006648ba0640c07f46 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello I have talked with the client's daughter, and this is not a credit card - they have direct deposit. They have had it for months . This was changed by Marc. Thank you Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Thu, Oct 9, 2025 at 1:35=E2=80=AFPM Cathy Saari wrote: > Hi Cathy, > > We are going to need the credit card number. Once the card is put into > Versapay, all we have access to is the last 4 digits. We will also need > the postal code connected to the account. Please call the help desk once > you have this information and we will update the client's profile in > Versapay. > > Thanks, Cathy > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Tue, 7 Oct at 6:46 PM , Cathy Gerth > wrote: > Hello > There is a new expiry date.... > Same card and card # > Expiry 02/30 CVC 296 > Thank you > > Cathy > > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari w= rote: > >> Hi Sharon, >> >> The Versapay system is saying that the card is expired. Has she gotten = a >> new card lately with a new expiration date? I tried the card again and = it >> declined. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Mon, 6 Oct at 4:20 PM , SharonSpeirs wrote: >> Good afternoon, team. >> >> I just received a call from Sharon Green, the payer for client Irene >> Senft. Sharon shared that her recent invoice dated October 3, 2025, >> #1145382, was declined according to an email from TheKey. She is getting >> frustrated because the same thing happened last week due to a glitch on = our >> end. She wonders if it happened again this week, as there is no issue wi= th >> her credit card. Could you please look into this and get back to us so w= e >> can inform the payer. >> Thanks in advance. >> Sharon >> >> Sharon Speirs >> General Manager >> sspeirs@thekey.com >> Mobile: (778) 991-3361 >> Office: (778) 279-3634 >> TheKey.com >> *We value your feedback. Please leave us a Google review* >> >> >> >> > 1244256:611100 > --0000000000006648ba0640c07f46 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0 I have talked with the client's daught= er, and this is not a credit card=C2=A0 - they have direct deposit. They ha= ve had it for months . This was changed by Marc. T= hank you Cathy Cathy Gerth = Client Success Manager=C2=A0 D= irect: 778-403-6148 Office: = =C2=A0778-279-3634 Email:=C2=A0 cgerth@thekey.com <img alt=3D"TheKey" src=3D"https://lh3.googleu