----==_mimepart_6924aa34ccffa_2196034323427650612 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon and Tim, I just spoke to Kathy Clarke, the daughter/Payer fo= r client Mary Ann Clarke - https://torontohca.clearcareonline.ca/clients/= 1000000000083534/. I reached out to her because the 11/14 invoice for= $3,500.00 failed for insufficient funds from her Mastercard on file. She= advised the following information: - She is asking for an immediate = removal of autopay to pay via Etransfer moving forward. Please review and= advise if this is approved. - She is refusing to pay the credit card= surcharge fee of $94.50 for the reprocessing of payment for the 11/14 in= voice. She advised that we cannot put it through if we're going to charge= the fee. Please review and advise if your office is willing to waive the= $94.50 fee for this payment so we can bring the account up to date and m= ove forward with Etransfer payments, if that is approved. Thank you! = Regards, Marc Atkinson Senior Client Account Specialist Custome= r Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - = Direct billing@thekey.com = = On Sun, 23 Nov at 10:12 PM , 165984 Mary Ann Clarke - Toronto wrote: ----==_mimepart_6924aa34ccffa_2196034323427650612 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi Timon and Tim, I just spoke to Kathy Clarke, the daughter/Payer for client Mary Ann Clarke - https://torontohca.clearcareonline.ca/clients/1000000000083534/ . I reached out to her because the 11/14 invoice for $3,500.00 failed for insufficient funds from her Mastercard on file. She advised the following information: - She is asking for an immediate removal of autopay to pay via Etransfer moving forward. Please review and advise if this is approved. - She is refusing to pay the credit card surcharge fee of $94.50 for the reprocessing of payment for the 11/14 invoice. She advised that we cannot put it through if we're going to charge the fee. Please review and advise if your office is willing to waive the $94.50 fee for this payment so we can bring the account up to date and move forward with Etransfer payments, if that is approved. Thank you! Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com On Sun, 23 Nov at 10:12 PM , 165984 Mary Ann Clarke - Toronto <xyzkathyclarke@icloud.com> wrote: 1311279:611100 ----==_mimepart_6924aa34ccffa_2196034323427650612--