Yes she can contact support.
Thanks
On Thu, Jun 1, 2023 at 11:47 AM Meera Ladani <meera.ladani@thekey.com>
wrote:
> Hi Jennifer,
>
> I connected with Cidelia. She confirmed she worked the above mentioned
> shifts. She did try clocking in for the shift on 27th May, but was not able
> to clock out. She will make sure to clock in and clock out for every shift
> she works moving forward as her phone is fixed now. Can she call the
> helpline if she is on site and is having trouble clocking in or out of the
> shift?
>
> Thank you
>
> --
>
> Meera Ladani
>
> Caregiver Recruiter
>
>
> Office 5199542111
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
> On Thu, Jun 1, 2023 at 11:39 AM Meera Ladani <meera.ladani@thekey.com>
> wrote:
>
>> Hi Jennifer,
>>
>> Good morning,
>>
>> I did discuss this to Cidelia, but for some reason she is not able to
>> clock in or clock out for her shift. I will connect with her and see if she
>> can find a solution to it.
>>
>> Thank you
>>
>> --
>>
>> Meera Ladani
>>
>> Caregiver Recruiter
>>
>>
>> Office 5199542111
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>>
>> On Thu, Jun 1, 2023 at 11:19 AM Jennifer Simpson <
>> jennifer.simpson@bookjane.com> wrote:
>>
>>> Hello,
>>>
>>> Cidalia Fortunato continues to work without clocking in or out for her
>>> shifts. Our customers use clock in and out data to verify shifts.
>>> If it is questioned whether or not an agency team member was on shift,
>>> we use the clock in and out data to verify.
>>>
>>> Please ensure Cidalia understands the importance of clocking in and out
>>> for each shift.
>>>
>>> Shift Id Caregiver Customer Resident Type Created At Start Date Start
>>> Time End Time
>>> 2331428 Cidalia Fortunato Ableliving Services- WHGH PSW (Shift) 2023-05-02
>>> 7:21 2023-05-22 15:00 23:00
>>> 2465044 Cidalia Fortunato Amica Pickering PSW (Shift) 2023-05-27 18:21
>>> 2023-05-27 23:30 7:00
>>>
>>> On Tue, May 23, 2023 at 1:33 PM Jennifer Simpson <
>>> jennifer.simpson@bookjane.com> wrote:
>>>
>>>> Hello,
>>>>
>>>> Below are shifts that cannot be verified as the caregiver did not clock
>>>> in or out for their shift.
>>>>
>>>> Could you please connect with the caregiver and confirm whether or not
>>>> they worked?
>>>> *If they did work but did not clock in or out, please find out why and
>>>> advise that it is required for each shift.*
>>>>
>>>> Please ask if they have their notifications turned out so that they
>>>> receive the reminders to clock in and out.
>>>>
>>>> Please send back the confirmation by Thursday. If you have any
>>>> questions please let me know.
>>>> Cidalia Fortunato AbleLiving Services - Binbrook - See Notes -
>>>> Community Profile (other section) Home Care Assistance East (The Key) Personal
>>>> Support Worker (Shift) 5/13/23 23:00 5/14/23 7:00
>>>> Cidalia Fortunato AbleLiving Services - Binbrook - See Notes -
>>>> Community Profile (other section) Home Care Assistance East (The Key) Personal
>>>> Support Worker (Shift) 5/14/23 7:00 5/14/23 15:00
>>>>
>>>> On Tue, Apr 25, 2023 at 4:39 PM Meera Ladani <meera.ladani@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Jennifer,
>>>>> Cidelia confirmed that she has worked the shift on the mentioned date
>>>>> and time.
>>>>> Thank you
>>>>>
>>>>> --
>>>>>
>>>>> Meera Ladani
>>>>>
>>>>> Caregiver Recruiter
>>>>>
>>>>>
>>>>> Office 5199542111
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Apr 24, 2023 at 3:44 PM Jennifer Simpson <
>>>>> jennifer.simpson@bookjane.com> wrote:
>>>>>
>>>>>> Good Afternoon,
>>>>>>
>>>>>> Below is a shift that cannot be verified as the caregivers did not
>>>>>> clock in or out for their shift.
>>>>>>
>>>>>> Could you please connect with the caregiver and confirm whether or
>>>>>> not they worked?
>>>>>> If they did work but did not clock in or out, please find out why and
>>>>>> advise that it is required for each shift.
>>>>>>
>>>>>> Please ask if they have their notifications turned out so that they
>>>>>> receive the reminders to clock in and out.
>>>>>>
>>>>>> Please send back the confirmation by Thursday. If you have any
>>>>>> questions please let me know.
>>>>>>
>>>>>> Shift Id CICO_Status Jane Location Start End
>>>>>> 2233060 No CICO Cidalia Fortunato PSW 1:1 (Home care) 4-14-2023
>>>>>> 3:30:00 PM 4-14-2023 8:00:00 PM
>>>>>>
>>>>>> Thanks,
>>>>>> Jennifer
>>>>>>
>>>>>> *Jennifer Simpson*
>>>>>>
>>>>>> General Manager, CareNetwork
>>>>>>
>>>>>> For immediate support: 1-855-265-5263
>>>>>>
>>>>>> Direct: 647-456-7870
>>>>>>
>>>>>> www.bookjane.com
>>>>>>
>>>>>>
>>>>>> This e-mail message may contain confidential and/or privileged
>>>>>> information and is for the sole use of the intended recipient. Any
>>>>>> unauthorized review, use, disclosure or distribution is strictly
>>>>>> prohibited. If you have received this communication in error, please notify
>>>>>> the sender immediately by return e-mail and delete the original message.
>>>>>> Thank you for your cooperation.
>>>>>>
>>>>>>