--00000000000047895e063e7ab6d0 Content-Type: text/plain; charset="UTF-8" Hello Team Chicago! Thank you so much for your participation today. Here is a quick recap of what we covered: - Pulse Survey Pilot will go live on 9/15, and will run for 2 weeks. - Pulse surveys will only be sent to new SOCs, starting on or after 9/15. Please be sure to communicate with your clients so they know what to expect. - Clients will receive one survey for each new caregiver they have. They will receive the survey the day after the shift is completed. - We will have a brief 30 minute call weekly to touch base on the pilot, discuss any feedback and cover any action items you took based on ratings received. - The recording is attached to the calendar invite from today should anyone need to revisit. The slides from today's call are attached to this email. - I've also created a more detailed guide on how to respond to and follow up on caregiver ratings, broken down by stars. As always, myself and Megan are here to provide any support you may need and answer any questions! Cheers, Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 --00000000000047895e063e7ab6d0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team Chicago! Thank yo= u so much for your participation today. Here is a quick recap of what we co= vered: Pulse Survey Pilot will go li= ve on 9/15, and will run for 2 weeks. Pulse surveys will only be se= nt to new SOCs, starting on or after 9/15. Please be sure to communicate wi= th your clients so they know what to expect.=C2=A0 Clients will rec= eive=C2=A0one survey for each new caregiver they have. They will receive=C2= =A0the survey the day after the shift is completed.=C2=A0 We will h= ave a brief 30 minute call weekly to touch base on the pilot, discuss any f= eedback and cover=C2=A0any action items you took based on ratings received.= =C2=A0 The recording is attached to the calendar invite from today = should anyone need to revisit. The slides from today's call = are attached to this email.=C2=A0 I've also created a more detailed guide on how to respond to and fol= low up on caregiver ratings, broken down by stars. As always,= myself and Megan are here to provide=C2=A0any support you may need and ans= wer any questions! Cheers,=C2=A0 Bridgett Scherer = Director, Client Experience |=C2=A0 TheKey= Mobile: 425.429.1064 <img src=3D"https://lh7-rt.googleusercontent.com/docsz/AD_4nXeUO7fl= SLQydvTJYONn_BZE5ZqpF2M2xnCk0fLqiMSfvVv19USQj6sEydgZTeyQ-jY3eJOqwHLLape2qBF= d7gC5zTcRzlSuKj