--00000000000068c01e064d769509 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning! Happy to help, would this credit memo be similar to what we completed for Duepree house in December, essentially refunding them $14,674.00 or would the credit need to be placed on the TheKey Cleaning customer account and utilized towards their current open balance? Thank yu, ito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Fri, Mar 20, 2026 at 5:55=E2=80=AFAM Timothy Thomas wrot= e: > @Lito Delapena could you please assist Will > with issueing this credit? > > On Fri, Mar 20, 2026 at 8:46=E2=80=AFAM Will Reid wrot= e: > >> Tim, >> We are going to have to credit the DH $14,674.00 on their next March >> invoice. Laura has outlined the issue below. Who all needs to get this t= o >> ensure it=E2=80=99s handled correctly? >> >> We did a recent audit of the RA billing and discovered that when a team >> member was off boarded and a new team member was brought on that she was >> not trained on adding unscheduled visits from 24/7 reports to the monthl= y >> billing report that Deupree uses to bill their residents. We did a look >> back of the 23 month period when these visits weren=E2=80=99t being adde= d to find >> the missed revenue opportunity for Deupree House. >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> --00000000000068c01e064d769509 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning!=C2=A0 Happy to = help, would this credit memo be similar to what we completed for Duepree ho= use in December, essentially=C2=A0refunding them $14,674.00 or would the cr= edit need to be placed on the TheKey Cleaning customer account and utilized= towards their current open balance? Thank yu, ito Delapena = Customer C= ontact and Collections Manager | TheKey Mobile: 619-722-8561 On Fri, Mar 20, 2026 at 5:55=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: @Lito Delapena =C2=A0could you please a= ssist Will with issueing this credit? <div class=3D"gmail_quo