----==_mimepart_69384f5ad25ed_221b78e231445258546 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nimra, The correct account number is 4011771642, as seen below = Regards, Marc Atkinson Senior Client Account Specialist C= ustomer Contact & Collections Center 866-226-1702 - Main Line 239-264-1= 290 - Direct billing@thekey.com =0D =0D On=0D Tue, 9 Dec at 9:09 AM=0D , 146220 Tanzil-Ur-Rehman Muahammad - Toront= o wrote:=0D =0D Good morning Marc, =0D =0D Thank you for sending the details. =0D Apologies for the late reply =E2=80=94 I was on vacation and returned to= find my condo had a fire, so I=E2=80=99m just catching up on calls and e= mails now. =0D =0D I=E2=80=99m glad I was able to find the account. However, could you plea= se confirm the correct account number for Tanzil=E2=80=99s bills? It appe= ars to be a 16-digit number. I was previously using the 411 number, but t= hat one is only 10 characters. =0D =0D Thank you. =0D =0D =0D =0D =0D On Fri, Nov 7, 2025, 12:21=E2=80=AFp.m. Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D Thank you for your response. =0D =0D =0D =0D My apologies, as I meant to send you this information at the end of last= week, but it looks like I did not. That was my mistake. =0D =0D =0D =0D When you look up our account, you need to look it up by bank name, as se= en below. Also attached here is the information you need. =0D =0D =0D =0D Please review and advise if you are now able to locate our account. =0D =0D =0D =0D Thank you. =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 7 Nov at 12:10 PM=0D =0D , 146220 Tanzil-Ur-Rehman Muahammad - Toront= o wrote:=0D =0D =0D =0D Good afternoon Marc, =0D =0D =0D =0D I would like to clarify once again =E2=80=94 there have been no issues w= ith e-transfer payments on my end. I=E2=80=99ve been using that method co= nsistently without any problems. =0D =0D =0D =0D What I have been requesting is the correct account name and payee inform= ation to set up bill payments and avoid transfer limits. Unfortunately, d= espite several follow-ups, the accurate information has still not been pr= ovided.=0D =0D =0D =0D =0D =0D Until this is resolved, payments will remain subject to the $3,000 daily= and $7,000 weekly e-transfer limits, which will naturally delay clearing= the full balance. The details previously shared do not appear to be regi= stered in Ontario, and even the bank teller was unable to locate the acco= unt. =0D =0D =0D =0D I trust this now makes the situation clear. Please review the screenshot= in prevoius email from the bank and provide the correct payee informatio= n as soon as possible so we can proceed without further delays. =0D =0D =0D =0D Thank you=C