------=_Part_9229228_527069647.1756998885018 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/2ydysytyd7rtxpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- Redefining First Impressions: Introducing Our Lead Home Care Advisors TheKey has transformed its Regional Intake Manager positions into Lead Home= Care Advisor roles,=20 recognizing these team members as crucial care ambassadors who set the tone= for trust and connection=20 from the very first client conversation. "Elevating this role is a recognit= ion of the dedication and=20 talent our team brings every day," said Matthew Albano, Director of Inside = Sales, who joined TheKey=20 this week. "These team members are more than the first voice families hear = =E2=80=94 they set the tone for=20 trust and empathy." The enhanced role focuses on compassionate, care-focuse= d conversations and=20 seamless client handoffs. "This change emphasizes having empathetic, care-f= ocused conversations as=20 the critical first interaction with clients," shared Melissa Reyes, Preside= nt of Client Services.=20 The evolution reinforces TheKey's commitment to exceptional client experien= ces while creating new=20 growth opportunities for team members. Read the full article on CAREzone fo= r more details about how=20 these Lead Home Care Advisors will transform the client experience. Learn more=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/7h5wv68qpsutxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D4881751&t=3D1889366 Process Update: Caregiver Bios Added to Orientation We're launching a Caregiver Bio Questionnaire in Workday to enhance client = and community partner=20 communications. Effective Immediately for Caregivers: Take professional headshot - Use a neutral background, eye-level camera ang= le, shoulders up Upload to WellSky - Must be completed same day Complete Workday questionnaire - Caregiver follows provided job aid Opt-out available - Caregivers can decline photos (PDF-only option) Key Updates: Orientation deck updated with reminder slide Completed bios will appear in caregiver's Workday profile Existing caregivers will receive direct outreach via WellSky System integration and video production currently in development Refer to the Caregiver Orientation Reminders [=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1vapd3985lstxpr0saj3= hi/external?email=3Dtrue&a=3D5&p=3D4881751&t=3D1889366=20 ] page for details, and for detailed instructions, use this Job Aid. [=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/17rpxmre5cstxpr0saj3= hi/external?email=3Dtrue&a=3D5&p=3D4881751&t=3D1889366=20 ] Review details on CAREzone=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/9r3x5rnqtn7txpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D4881751&t=3D1889366 ----------------------------------- Mobility Fundamentals Program Shows Str= ong Compliance Progress=20 in Fall Prev