--0000000000001dfabe063e634569 Content-Type: multipart/alternative; boundary="0000000000001dfabd063e634568" --0000000000001dfabd063e634568 Content-Type: text/plain; charset="UTF-8" Hi Mark, I am hoping you can help me with some questions around the Canada call routing. See below. 1) What is the current wait time for an incoming call when someone is on another call or unavailable? 2) What happens when someone calls the Canada national line and all team members are on another call or unavailable. Does this go to voicemail or does it keep ringing? -- Sincerely, Cristal Munoz Inside Sales Manager cmunoz@thekey.com TheKey.com --0000000000001dfabd063e634568 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mark, I am hoping you c= an help me with some questions around the Canada call routing. See below.= =C2=A0 1) What is the current wait time for an inc= oming call when someone is on another call or unavailable? 2) Wha= t happens when someone calls the Canada national line and all team members = are on another call or unavailable. Does this go to voicemail or does it ke= ep ringing?=C2=A0 -- Sincerely, Cristal Munoz Inside Sales Manager cmunoz@thekey.c= om TheKey.com --0000000000001dfabd063e634568-- --0000000000001dfabe063e634569 Content-Type: image/png; name=noname Content-Disposition: inline; filename=noname Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: ii_1992fec903901 X-Attachment-Content-Disposition: inline iVBORw0KGgoAAAANSUhEUgAAAJ4AAAA7CAYAAACKVDMmAAAAAXNSR0IArs4c6QAAAARnQU1BAACx jwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAABhiSURBVHhe7Zx5eFRFuoffc05vSaeTzgIJIUKI CnGDERdGEAXRuQI6onNR7zgyi8vIBRX0KjNuwDwo4gIyggsimwuiIoobjuigIA4CKrKEJZA9ZF96 7z5L3T+605J0EqIjxNF+n6f+6VNLnzq/qvrqq+8cSQghiBPnOCO3/SFOnONBXHhxuoW48OJ0C3Hh xekW4sKL0y3EhRenW4gLL063EBdenG4hLrw43UJceHG6hbjw4nQL0vc5qzUMgwaXiy9272ZbQQGX DBnC4Px8Xlu/nkaXi3NOPZWBJ59Mos3WtmicOPBdhefx+diyezdL1q5l7aefouo6JkVh6f33c9nw 4dyzcCGL3nwTIQROh4PfjxnD78aM4ZR+/ZAlqW11cX7GdEl4IVVlX0kJ9zz1FB9v24aqaVgtFnJ6 9uTEnBzu+9OfOCs/n1Uffsizb7xB8eHD1DU1IYCkhASuu/RS7vvTn+iRmtq26jg/U44qPLfPxwef f87/zpmD2+8nOTGRy4cPZ8ZNN2FPTMRqNmOzWJAkiZCqEtI0AsEg5bW13DV/Plt27cIQgrzevXnz scfIy85Gis9+P3s6FZ7L62XZO+8w87nn0A2D8wcN4pHbbqNfdnZUbB2hahoen49tBQVMnTePgxUV ZGdk8Nrs2QzOz2+bPc7PjA6FFwiFWLd5MzfMmoUkSdzw619z1/XXk56SEhWcEAa6GkT1N6FrQUzW JCwJTmRFAcJ5gqEQRZWV/HXhQtZ9/jnZPXrw7rx55Ofmtmkxzs+JdoVnGAa7Dh7k4smT0TSNG6+4 gvtvvBFHYmIkh8DQNTz1xdQWbyHgqQMEsmwiMfUEsk46H0tiGpIU9taomkZFbS03zprFpq+/5pdn nMHaxx/HkZjY4axpGAaGYXR4/UhabkACFEVpc7X7EEJgRLpXlqR27yWaRwiQpA7z/dRoV3hNbjc3 P/QQ7332GcPPPJMXZs4kw+mMXheGhq+pkpIdaxCA3ZmDxebA76nF76rCbHWQO3g81kRndOZTNY2S w4e58JZbaHS5mDd1KjeOG4cix7oSdcNgz6FDrNmwAbPJdNQdsYg8wP59+jDuwgt/NOLbWVjIh1u2 YDGb+e2ll5KWnNw2C9UNDbz4/vvous4JmZlcOXIkNoulbbbjgiEEBYcOEVBVEqxWvH4/g/Pz231G /y4xwhNC8PHWrfz6//6P1ORkPnzySQbk5n778IVADXk5uGUFuhYk59TRJPc8GUmS0VQ/tcVbaCj7 ipTMfHqf+l9I8rci8AeDrP30UybMmEGfzEz+tXQpacnJMSM8pKq8s2kT10+fTkhVkSQpPKsJga7r CECRZaTI7CCEw