Re: Mary and Ray Albo | Invoices 1231897, 1244341, 1242689, 1226207

--000000000000e971a9064cd5f037 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We will suspend services depending on the outcome of the conversation Shawntel has with Candice - they represent 64 hours monthly. I am not aware of a communication letter stating the termination of services. If you have one please provide it to me. Thanks, Chuck On Thu, Mar 12, 2026 at 9:42=E2=80=AFAM Lito Delapena wrote: > HI Team, > > As we prepare to cut services for the Albos, do we need to provide any > communication or documentation? > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Thu, Mar 12, 2026 at 7:42=E2=80=AFAM Timothy Thomas wr= ote: > >> @Chuck Terlesky is service suspended? We need to >> do so asap. Shawntel can follow up tomorrow >> >> On Wed, Mar 11, 2026 at 6:18=E2=80=AFPM Shawntel Sousa wrote: >> >>> Hi, >>> I=E2=80=99m an away tomorrow. Are you ok if I call her on Friday to let= her know >>> about us having to pause services? >>> >>> I will also remind her that she cannot take our caregiver because I kno= w >>> she will try with the other company. >>> >>> *Respectfully, * >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager | TheKey >>> >>> Mobile: 403-305-6588 Office: 403-301-3777 >>> >>> >>> >>> >>> >>> >>> On Wed, Mar 11, 2026 at 4:08=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> HI Chuck and Shawntel, >>>> >>>> As of today 3/11/2026, Candance has not responded to my attempts to >>>> collect the open balance for her parents. I recommend we pause or susp= end >>>> services for both Mary and Ray Albo as soon as we can to avoid >>>> further accumulation of the balanced owed. Please let me know if you h= ave >>>> any questions or concerns. >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> >>>> Customer Contact and Collections Manager | TheKey >>>> >>>> Mobile: 619-722-8561 >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Mar 6, 2026 at 2:27=E2=80=AFPM Lito Delapena >>>> wrote: >>>> >>>>> Hi Candace, >>>>> >>>>> I just wanted to follow up to see if you=E2=80=99ve had a chance to r= eview the >>>>> invoices and CDHC payment summaries that I shared with you. >>>>> >>>>> We understand how important it is for your parents to continue >>>>> receiving care, and we truly want to support them in maintaining the >>>>> services they need. At the same time, we do need an update on when we= might >>>>> expect payment toward the outstanding balance. >>>>> >>>>> As the balance continues to grow, we may need to begin discussing the >>>>> possibility of temporarily pausing services while we wait for payment= . Our >>>>> hope is to avoid any disruption in care, so we would really appreciat= e >>>>> connecting with you to review the invoices and discuss next steps. >>>>> >>>>> Please let me know if you have any questions or if it would be helpfu= l >>>>> to go over the details together. >>>>> >>>>> Thank you, and I look forward to hearing from you. >>>>> >>