Caribou Canada Expansion Weekly Update - 02/04/2026

From
Alyson Rohane <alyson.rohane@thekey.com>
To
Monica Johnston <johnstonm@thekey.com>, Jeff Morris <jeff.morris@thekey.com>, Tyler Ng <tyler.ng@thekey.com>, Alber Diaz <adiaz@thekey.com>, Amanda Soukvilay <amanda@caribou.care>, Dulce Aganan-Coleman <dcoleman@thekey.com>, Phil Schwyter <phil@caribou.care>, Tim Ahong <tim@caribou.care>, Katherine Guildner <kguildner@thekey.com>, Troy Riha <troy.riha@thekey.com>, Umesh Shah <ushah@thekey.com>, Cara Tan <wtan@thekey.com>, John Champagne <john.champagne@thekey.com>, Audra Williams <audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>, "joyce.gonzalez@thekey.com" <joyce.gonzalez@thekey.com>, "germaine.daniels@thekey.com" <germaine.daniels@thekey.com>, "rcruz@thekey.com" <rcruz@thekey.com>, Lyndsey Organ <lyndsey.organ@thekey.com>, Olivia Farrow <olivia.farrow@thekey.com>, Jackie Bock <jacqueline.bock@thekey.com>, Timothy Thomas <tt@thekey.com>, Monica Johnston <johnstonm@homecareassistance.com>, Alyson Rohane <alyson.rohane@thekey.com>
CC
Cheryl Logan <cheryl.logan@thekey.com>, Donny Deshotels <donny.deshotels@thekey.com>, Emily Kraeter <emily.russell@thekey.com>, "elisabeth.cox@thekey.com" <elisabeth.cox@thekey.com>
Date
Wed, 4 Feb 2026 12:36:35 -0800
Folder
INBOX
--000000000000d0aa53064a058386 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, all - Below are the latest updates from the Caribou Canadian expansion project. Please reach out if you have any questions or updates! *Project Status:* In Development *Go Live Date:* Tuesday, March 24th, 2026 *Project Plan:* https://docs.google.com/spreadsheets/d/1rGh6flszkA0Xj6A51tQdpwSihqC_GVLJOum= 7tgczfoU/edit?gid=3D1775114116#gid=3D1775114116 *Action Items: * - @Alyson Rohane set time to begin UAT preparation. *Project Updates: * - *Development*: - *Involuntary Termination and Deactivation Process*: - Caribou automatically deactivates a caregiver's account and cashes out points when they become inactive in Wellsky and the payroll team only needed to perform a manual step for US same-day pay requireme= nts. - The points will be included in the redemptions file and the next payroll file. - Closed out the open RAID item. - *Integration*: - The workato development is beginning in the current sprint. - Team is working to resolve the ongoing discussion around holiday overtime in a separate email thread. Germaine confirmed that for t= he Caribou expansion in Canada, hours do not count toward overtime in the same way they do under the U.S. FLSA. In Canada, overtime is calculated at a 1.5 rate only after an employee exceeds 40 hours in a work week. Therefore, no additional code is required. - Closed out the open RAID item. - *UAT*: - There is no test environment for Cerdian so the payroll team will validate the test results without loading to production. - Setting time to begin discussions on getting use cases documented and align on the environments *Project Timeline: * # TASK TITLE START DATE DUE DATE STATUS 1 Scope 12/4/2025 1/9/2026 Complete 2 Requirements 12/4/2025 1/9/2026 Complete 3 Design 12/4/2025 1/21/2026 Complete 4 Development & QA 1/12/2026 2/25/2026 In Progress 5 UAT 2/2/2026 3/16/2026 Not Started 6 Go Live 3/24/2026 3/24/2026 Not Started 7 Training and Communication 2/2/2026 3/24/2026 Not Started 8 Hypercare 3/24/2026 4/7/2026 Not Started 9 Retrospect 4/23/2026 4/23/2026 Not Started Best - *Alyson Rohane* Continuous Improvement Analyst 3 | *TheKey* ------------------------------ *From:* Alyson Rohane *Sent:* Wednesday, January 28, 2026 2:20 PM *To:* Monica Johnston ; Jeff Morris ; Tyler Ng ; Alber Diaz ; Amanda Soukvilay ; Dulce Aganan-Coleman ; Phil Schwyter ; Tim Ahong ; Katherine Guildner ; Troy Riha ; Umesh Shah ; Cara Tan ; John Champagne ; Audra Williams ; Tiffany Silton ; joyce.gonzalez@thekey.com ; germaine.daniels@thekey.com ; rcruz@thekey.com ; Lyndsey Organ ; Olivia Farrow ; Jackie Bock ; Alyson Rohane ; Timothy Thomas ; Monica Johnston *Cc:* Cheryl Logan ; Donny Deshotels ; Emily Kraeter ; elisabeth.cox@thekey.com *Subject:* Caribou Canada Expansion Weekly Update - 01/28/2026 Good afternoon, team - Please see the latest updates from today's call for the Caribou Canada expansion project. Let u

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