----==_mimepart_6978eeb0afe1d_21a1151a86d054406281 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi team,=C2=A0 Just following up on the missing CCA and PAF for the clie= nt. The client has received services since 01/05/2026 and now I see per t= he notes that the client is in the hospital and cancelled care. The clien= t has an outstanding balance of $7,372 and no paperwork has been uploaded= to the client's Wellsky profile.=C2=A0 Can you please upload the signed= and completed forms so we can be in compliance and have the balance proc= essed? Thank you,=C2=A0 Keith Keough Financial Onboarding Specialis= t |=C2=A0TheKey Mobile: 855-205-8007 =C2=A0 =0D =0D Am=0D Mo, 19 Jan um 3:52 NACHMITTAGS=0D , Alejandro Aponte schrieb:=0D =0D =0D =0D =0D Hello Team, =0D =0D Just touching base here, is there an update that can please be provided?= Clients past due balance is $4,788.00.=C2=A0 =0D =0D =0D =C2=A0 =0D Respectfully,=C2=A0 =0D =0D =0D Alejandro Aponte =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =0D =C2=A0 =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =C2=A0 =0D Billing Support Customer Service - (866) 226-1702 =0D Billing Support Email - Billing@thekey.com =0D =C2=A0 =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D Am=0D Mi, 7 Jan um 12:00 NACHMITTAGS=0D , Keith Keough s= chrieb:=0D =0D =0D Hi Malin,=C2=A0 =0D I was reviewing the Wellsky profile for client Mary Janet Wellensiek and= I see that we do not have a signed/completed CCA and PAF on file. I do s= ee care began on 01/05/2026. In order to be in compliance and proper invo= icing/billing, we need these forms uploaded and accurate. Will you be upl= oading these documents to the client's profile? =0D Thank you, =0D =0D =0D Keith Keough =0D =0D Financial Onboarding Specialist |=C2=A0TheKey=0D =0D Mobile: 855-205-8007 =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_6978eeb0afe1d_21a1151a86d054406281 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi team,=C2=A0 =0D Just following up on the missing CCA and PAF for the cli= ent. The client has received services since 01/05/2026 and now I see per = the notes that the client is in the hospital and cancelled care. The clie= nt has an outstanding balance of $7,372 and no paperwork has been uploade= d to the client's Wellsky profile.=C2=A0 =0D Can you please upload the signed and completed forms so = we can be in compliance and have the balance processed? =0D Thank you,=C2=A0 =0D =0D Keith Keough =0D =0D Financial Onboarding S= pecialist |=C2=A0 <span style=3D"font-size: 10pt; font-family: Verd= ana, sans-serif; color: rgb(19, 79, 92); background-color: transpare