----==_mimepart_695d34fc5cbd4_20e27c87bb5c1174525fa Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Michelle, My apologies for the late response. Yes, a deposit c= an be paid up front with a paper check. Many of our newer clients who get= approved for paper check payments and send in a deposit do so by sending= in a paper check. We then post the check as a deposit in Netsuite and ho= ld the funds there. Hi Malin and Diane, May your office please co= nfirm if the deposit check has beem mailed to us, as of today? We also ne= ed the CCA uploaded into Wellsky. If the check has not yet been maile= d, please help to ensure that the client writes "178210 Edwin Goldenberg = - Deposit" on the memo line.=C2=A0 In the meantime, I will mark Edwin= 's account for paper check payments. =E2=80=8BThank you! Regards,= Marc Atkinson Senior Client Account Specialist Customer Contact & = Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct bill= ing@thekey.com =0D =0D On=0D Fri, 2 Jan at 1:58 PM=0D , Timothy Thomas wrote:=0D =0D Hi Team,=C2=A0 =0D =0D =0D =0D =0D Can we have a deposit be paid in advance if paying with check?=C2=A0 =0D =0D =0D =0D =0D Also what is the rational behind not wanting to pay with card or ACH?=C2=A0= =0D =0D =0D =0D =0D =0D Michelle Schefter=0D =0D =0D Director of Finance |=0D TheKey=0D =0D =0D Phone: 408.837.0579=0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D From: Timothy Thomas =0D Sent: Thursday, January 1, 2026 9:01 AM =0D To: Amelia Howard =0D Cc: Diane Mockenhaupt ; Michelle Schefter =0D Subject: Re: Request for Check Payment=0D =C2=A0 =0D =0D =0D Approved. Let=E2=80=99s make an effort to keep them on long term.=C2=A0 = =0D =0D =0D =0D On Thu, Jan 1, 2026 at 11:39=E2=80=AFAM Amelia Howard wrote: =0D =0D =0D Tim,=0D Please see below. =0D AH =0D =0D =0D =0D ---------- Forwarded message --------- =0D From: Malin Maleegrai =0D =0D Date: Thu, Jan 1, 2026, 7:13 AM =0D Subject: Request for Check Payment =0D To: Diane Mockenhaupt , Amelia Howard =0D =0D =0D =0D =0D Hello Diane and Amelia,=C2=A0 =0D =0D =0D =0D Happy New Year!=C2=A0 I did the assessment for Edwin Goldenberg yesterda= y.=C2=A0 He and his wife do not want to pay by ACH or credit card.=C2=A0 = They are requesting=C2=A0to pay by check.=C2=A0 I informed them that I wo= uld need to get prior approval and that they would need to=0D pay for the first week in advance (they agreed with this).=C2=A0=C2=A0 =0D= =0D =0D =0D They are seeking services for 7 days / 6=C2=A0 hours for one week (rate = is $40) to help Ed transition to AL with the goal of him no longer needin= g caregiver support after the first week.=C2=A0=C2=A0 =0D =0D =0D =0D We would reevaluate how Ed is doing and collaborate with the AL team to = see if Ed needs further support after the week.=C2=A0 If that is the case= , it would be week by week reassessment=C2=A0and the family would=C2=A0co= ntinue to pay up front with a check.=C2=A0=C2=A0 =0D =0D =0D =