Re: Local Toll-Free Number for Alberta & Collateral Update - [#1266644]

From
Mark Warner <itsupport@thekey.com>
To
katy.kessler@thekey.com
CC
phil.chanda@thekey.com, emma.zumsen@thekey.com, cterlesky@homecareassistance.com, donny.deshotels@thekey.com, tt@thekey.com, terrence.vetter@thekey.com
Date
2025-11-22 18:10:23
Folder
INBOX
----==_mimepart_6921fc8fdc235_1eb62a6326017608462 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I will move forward on this project this coming week per Tim Thomas email= update. Thanks,=C2=A0 Mark Warner =0D =0D On=0D Mon, 10 Nov at 3:41 PM=0D , Mark Warner wrote:= =0D =0D =0D Are we moving forward with this project? =C2=A0I believe we have determi= ned we want new local area code CallRail numbers for each office (Montrea= l, Calgary, Ontario, Vancouver, Winnipeg) and we want any calls coming in= on those numbers to ring to the specific office's main IVR.=C2=A0 Is thi= s correct?=0D =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Mon, 3 Nov at 10:28 AM=0D , Mark Warner wrote:= =0D =0D =0D Hi everyone, =0D =0D I am not 100% sure where we left off. =C2=A0I believe we have determined= we want new local area code CallRail numbers for each office (Montreal, = Calgary, Ontario, Vancouver, Winnipeg) and we want any calls coming in on= those numbers to ring to the specific office's IVR, correct? =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Fri, 31 Oct at 11:49 AM=0D , Emma Zumsen wrot= e:=0D Thanks all,=C2=A0 =0D For some of our collateral, like the 2026 Calendars, we aren't planning = on doing that at a local level which is why we were hoping to get a CA nu= mber. We will simply not include a phone number in this but they can find= it when they visit the website.=C2=A0 =0D =0D Best, =0D Emma =0D =0D =0D =0D On Fri, Oct 31, 2025 at 10:32=E2=80=AFAM Timothy Thomas = wrote: =0D =0D =0D Thanks Phil, =0D I would prefer we use local numbers as well.=C2=A0 =0D =0D =0D On Fri, Oct 31, 2025 at 11:19=E2=80=AFAM Phil Chanda wrote: =0D =0D =0D =0D =0D Hi all, =0D From my understanding, there is a broader request from Chris Gerard that= all collateral should be using local #s that we can track versus one ove= rarching collateral #.=C2=A0 =0D =0D Looping in Emma and Tim to weigh in on their preference for Canadian pri= nt collateral.=C2=A0=C2=A0 =0D =0D Thanks, Phil =0D =0D =0D On Fri, Oct 31, 2025 at 10:44=E2=80=AFAM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D If it helps, we can include users across time zones in a single group to= answer these calls. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner=0D =0D =0D =0D =0D =0D ----==_mimepart_6921fc8fdc235_1eb62a6326017608462 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D I will move forward on this project this coming week per= Tim Thomas email update. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Mon, 10 Nov at 3:41 PM=0D , Mark Warner &lt;= itsupport@thekey.com&gt; wrote:=0D =0D =0D Are we moving forward with this project? =C2=A0<span sty= le=3D'color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, A= rial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligat= ures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing=