--000000000000188c65063f0648c5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, *Effective tomorrow, Thursday, September 18, 2025 (5:00pm),* all *after-hou= rs staffing requests* must be sent to your *office-specific after-hours email address* (HERE is the attached spreadsheet). Sending requests to the correct inbox will *auto-create a ticket* with a *timestamp*, giving us clear tracking and accountability. Why this change - Requests in G-Chat have occasionally been *missed or delayed*. - Emailing the office after-hours inbox *guarantees a ticket* is created for every request. - Reduces *chatter* in G-Chat so true *emergencies* stand out. What to send by email (creates a ticket) - *Fast starts* (include client details, schedule, and start date/time) - *Shift cancellations* - *Shift time/length changes* - *Adding new shifts* - *Cancelling shifts* - *Any request where strict tracking is important* What stays in G-Chat (only) - *True emergencies* requiring immediate escalation How to submit 1. Open a new email to your *office after-hours address* (see attached). 2. Use a clear subject line: *=E2=80=9CAfter-Hours Staffing Request =E2=80= =93 [Client/Case Initials] =E2=80=93 [Date/Time]=E2=80=9D* 3. Include key details in the body: - Client Name & office - Shift date(s) & time(s) - Requested action (add/change/cancel/fast start) - Any special notes or constraints 4. Send. The system will *auto-generate a ticket* and route it to the after-hours team. Please *share this with your teams tomorrow* and begin using the *email process starting tomorrow*. If you have questions or cannot locate your office inbox, reply here and we=E2=80=99ll help. Thank you for helping us streamline after-hours support and prioritize emergencies appropriately. Tiffany Silton Director, Division Operations tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] --000000000000188c65063f0648c5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, Effective tomorrow, Thursday, September 18, 2025 (5:00pm), all after-hours staffing requests must be sent to your= office-specific after-hours email address ( HERE is the attached spreadsheet). Sending requests to the correct inbox will auto-create a ticket with a timestamp , giving us clear tracking and ac= countability. Why this change Requests in G-Chat have occasionally been missed or delayed . Emailing the office after-hours inbox guarantees a ticket is created for every request. Reduces chatter in G-Chat so true emergencies stand out. What to send by email (creates a ticket) Fast starts (include client details, schedule, and star= t date/time) Shift cancellations Shift time/length changes