Re: 11/17/25 - Action Required - $44k Open Balance - New Client Audit Results
- From
- Maryellen Luera <maryellen.luera@thekey.com>
- To
- aaponte@thekey.com
- CC
- kristy.poyner@thekey.com, Michelle Kenaga <michelle.kenaga@thekey.com>, Coddye Ring-Noonan <coddye.ringnoonan@thekey.com>, Gayle Soulides <gsoulides@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Audra Williams <audraw@thekey.com>, Amy Harris <aharris@thekey.com>, Araceli Gutierrez <araceli.gutierrez@thekey.com>, Cassi Gilkeson <cgilkeson@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Yukari Roberts <yroberts@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>, Claudia Hernandez <chernandez@thekey.com>, Jessica Pascasio <jpascasio@thekey.com>, Diane Mockenhaupt <dmockenhaupt@thekey.com>, Matt Nyberg <mnyberg@thekey.com>, Leigh Smith <leigh.bryantsmith@thekey.com>, Kelley Richard <krichard@thekey.com>, Tiffany Silton <tsilton@thekey.com>, Grace Labrecque <glabrecque@thekey.com>, Jennifer Geist <jennifer.geist@thekey.com>, slaxamana@thekey.com, jcittadino@thekey.com, wreid@thekey.com, elizabeth.walsh@thekey.com, chall@thekey.com, jagarcia@thekey.com, ccartwright@thekey.com, joey.taylor@thekey.com, cterlesky@thekey.com, sspeirs@thekey.com, generalmanagers@thekey.com, jessica.thomas@thekey.com, emily.swackhamer@thekey.com, lhorval@thekey.com, william.schmiedeknecht@thekey.com, tpatterson@thekey.com, laurie.simpson@thekey.com, keith.keough@thekey.com, tiffani.tilton@thekey.com, tiffany.phillips@thekey.com, Sarah Powers <spowers@thekey.com>, Alan Badger <abadger@thekey.com>, Lito Delapena <lito.delapena@thekey.com>, chad.everitt@thekey.com, alyson.rohane@thekey.com, jennifer.lane@thekey.com, laura.meister@thekey.com, rachel.andersoncapone@thekey.com, glane@thekey.com, dknier@thekey.com, kjayroe@thekey.com, melani.breach@thekey.com, tt@thekey.com, jeannie.ortiz@thekey.com, geraldine.nath@thekey.com, cynthia.valdez@thekey.com
- Date
- Mon, 17 Nov 2025 14:27:29 -0800
- Folder
- INBOX
--0000000000002398000643d1dbd4 Content-Type: multipart/alternative; boundary="0000000000002397ff0643d1dbd3" --0000000000002397ff0643d1dbd3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Francis Martin, Did receive approval to pay by check. Should be removed from the list. *Mary Ellen Luera* General Manager | TheKey Mobile: 408.313.8939 Office: 408.356.0127 On Mon, Nov 17, 2025 at 2:05=E2=80=AFPM wrote: > Hello Everyone, > > > > I hope you all had a great weekend. > > > > Please see the below summary by region for clients in need of attention > due to missing or incomplete mandatory documents in accordance with our > onboarding process. Also below is a breakdown of the over $44k open balan= ce > for these client=E2=80=99s missing documentation listed by region. Please= review > and address the document attached in the link below, including any client= s > with a start month in Jun-Oct 2025 who account for over $29k of these > open balances. Please reach out to Alejandro Aponte, and Jeannie Ortiz wi= th > any questions. ***Please note changes made after the updated report has > been generated will not be reflected until the client is re-audited and a= n > updated report is generated. > > > > Please click here to review the updated audit tracker. > > > > > - *Pacific Northwest Region* currently has the largest open balance at > over $20k in total with over $6k open for clients with start dates in > Jun-Oct 2025 and > - *Southeast Region* currently has the largest # of clients that have > started services in need of attention at 24 and currently has the seco= nd > largest open balance at over $6k in total with over $6k open for clien= ts > with start dates in Jun-Oct 2025 > - *GCM* currently has the second largest # o