--000000000000f48859064d3ee962 Content-Type: multipart/alternative; boundary="000000000000f48859064d3ee961" --000000000000f48859064d3ee961 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable IT Helpdesk, PLease open a ticket for the issue below and assign to the level 2 team.. @ Tim and Chelsea, The helpdesk email address is itsupport@thekey.com Thanks , Terrence On Tue, Mar 17, 2026 at 5:15=E2=80=AFPM Timothy Thomas wrot= e: > Hi Terrence, > > Could you please help with the issue below? It's impacting our operations= . > > Thanks > Tim > > ---------- Forwarded message --------- > From: Chelsea Sheehan > Date: Tue, Mar 17, 2026 at 3:07=E2=80=AFPM > Subject: FW: Recurring Issue: @joinlifeguard.com Emails & Calendar > Invites Going to Spam > To: Timothy Thomas > > > Hi Tim, could you help push this forward? I am having to slack and google > chat people after I send them emails or calendar invites to ask them to > check their spam folder. Our IT team is also working on our end to make > adjustments as well. > > Get Outlook for Mac > *From: *Chelsea Sheehan > *Date: *Monday, March 16, 2026 at 1:02=E2=80=AFPM > *To: *it@thekey.com > *Cc: *Chelsea Sheehan > *Subject: *Recurring Issue: @joinlifeguard.com Emails & Calendar Invites > Going to Spam > > Hi, > > I=E2=80=99m reaching out to report a recurring issue we have been experie= ncing > with our *@joinlifeguard.com * email domain. > > Both *emails and calendar invitations sent from our team are frequently > being routed to spam or blocked entirely *within TheKey system. As a > result, several of our partnering offices are *missing important > communications and scheduled meetings*, which is creating operational > challenges. > > Since this appears to be happening across multiple offices, we suspect ou= r > domain may need to be *reviewed or whitelisted within your email security > settings*. I am one of the predominant senders using: > CSheehan@joinlifeguard.com > > Could you please advise on the appropriate person or team to work with to > resolve this issue? We are happy to provide any technical details needed > (sending domains, IPs, headers, etc.) to help troubleshoot. > > Thank you. > Best, > > *Chelsea Sheehan* > *Director, Strategic Account Services * > *C*ell: 716.903.3992 *|* www.joinlifeguard.com > =F0=9F=93=86 Schedule time with me =E2=86=92 Book a meeting > > [image: Untitled design.png n5.png] > --000000000000f48859064d3ee961 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable IT Helpdesk, PLease open a ticket for the issue below and assign=C2=A0to the level 2 t= eam.. @ Tim and Chelsea, The helpdesk email address is i= tsupport@thekey.com Thanks , Te= rrence On Tue, Mar 17, 2026= at 5:15=E2=80=AFPM Timothy Thomas < tt@= thekey.com > wrote: Hi Terrence, Could you pleas= e help with the issue below? It's impacting our operations.=C2=A0 = Thanks Tim ---------- Forwarded message ---= ------ From: Chelsea She= ehan &