----==_mimepart_68dae4cc9640b_2463ff7790f5bd021357471 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I was able to work with Doris to restore her connectivi= ty on her corporate laptop. The previous laptop is an older Asus that bel= onged to a previous office manager, and while I was able to work with Dor= is to perform some updates on the older computer, I recommended she conti= nue using her assigned The Key managed laptop. We were able to restore he= r access to Uber, and performed quite a few updates to get everything bac= k on track.=C2=A0 Thank you, Aaron Worob Network/Systems Admini= strator aaron.worob@thekey.com = = On Mon, 29 Sep at 2:15 PM , Shibam Karmakar wr= ote: = = = Hi DorisLou,=C2=A0 = = Sure! we will reach out to you regarding the issue . Either I or someone= from my senior team will contact you via Google Chat for further coordin= ation. = Please keep an eye out for messages from me or my senior team, and feel = free to mention us directly in the chat if needed for quicker follow-up. = = Thanks,=C2=A0 = =E2=80=8BShibam Karmakar=C2=A0 = = = Service Desk Engineer = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = = We are Happy to Assist You! = = = = = = On Mon, 29 Sep at 2:04 PM , DorisLou wr= ote: = HI Shi=3Dbam, = Thank you for your prompt reply.=C2=A0 = I am just doing BIlling and Payroll . Can you call around 11:30 am out t= ime.=C2=A0 = Thank you.=C2=A0 = = = = On Mon, Sep 29, 2025 at 10:59=E2=80=AFAM Shibam Karmakar wrote: = = = = = Hi DorisLou,=C2=A0 = = Thank you for reaching out to the Key IT Help Desk. To assist you furthe= r, could you please provide us with a convenient time when we can connect= ? = =C2=A0This will help us ensure that we address your concerns promptly an= d effectively. = = Looking forward to your response. = = Ticket Number: 1233613 = = Thanks,=C2=A0 = =E2=80=8BShibam Karmakar=C2=A0 = = = Service Desk Engineer = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = = We are Happy to Assist You! = = = = = On Mon, 29 Sep at 1:26 PM , DorisLou wrote: Good afternoon, = Doris Lou requires a new company=C2=A0issued laptop. Her current system = came from pre-acquisition.=C2=A0 = = Thank you = Tim = ---------- Forwarded message --------- From: Doris Lou = Date: Mon, Sep 29, 2025 at 11:55=E2=80=AFAM Subject: Re: Uber Access To:= Timothy Thomas = = = Hi Tim, = I was using the one that Carolina gave me to use - I have one issued to = me but it was acting up=C2=A0 = a lot of times that is why my back up was the one of Carolina and I thin= k since it it quite old that is = =C2=A0why I am having issues.=C2=A0 = Is it possible to have another laptop issued to me?=C2=A0 = = = On Mon, Sep 29, 2025 at 6:26=E2=80=AFAM Timothy Thomas w= rote: = = = Hi Doris,=C2=A0 = Have you gotten another laptop from corporate yet? = = = @Anotte Francois=C2=A0Could you ensure Doris Lou has th