--000000000000f494b5063ff65ef7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Yes, It's working now - I was using an old Laptop that Jay Orosa gave me to use - now I switched to the one issued by the Company but Aaron also fixed the issue on the olsd one so I will have a back up when something goes wrong. I usually use 2 laptops. Thank you so much and sorry for all the trouble. On Mon, Sep 29, 2025 at 1:09=E2=80=AFPM Timothy Thomas wrot= e: > That's great news, thank you! > > Doris is everything good now? > > On Mon, Sep 29, 2025 at 3:58=E2=80=AFPM Aaron Worob wrote: > >> Hi Tim, >> >> I was able to work with Doris to restore her connectivity on her >> corporate laptop. The previous laptop is an older Asus that belonged to = a >> previous office manager, and while I was able to work with Doris to perf= orm >> some updates on the older computer, I recommended she continue using her >> assigned The Key managed laptop. We were able to restore her access to >> Uber, and performed quite a few updates to get everything back on track. >> >> Thank you, >> Aaron Worob >> Network/Systems Administrator >> *aaron.worob@thekey.com * >> [image: TheKey] >> >> On Mon, 29 Sep at 2:15 PM , Shibam Karmakar >> wrote: >> Hi DorisLou, >> >> Sure! we will reach out to you regarding the issue . Either I or someone >> from my senior team will contact you via Google Chat for further >> coordination. >> Please keep an eye out for messages from me or my senior team, and feel >> free to mention us directly in the chat if needed for quicker follow-up. >> >> Thanks, >> =E2=80=8B*Shibam Karmakar * >> Service Desk Engineer >> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> We are Happy to Assist You! >> >> On Mon, 29 Sep at 2:04 PM , DorisLou >> wrote: >> HI Shi=3Dbam, >> Thank you for your prompt reply. >> I am just doing BIlling and Payroll . Can you call around 11:30 am out >> time. >> Thank you. >> >> On Mon, Sep 29, 2025 at 10:59=E2=80=AFAM Shibam Karmakar >> wrote: >> >>> Hi DorisLou, >>> >>> Thank you for reaching out to the Key IT Help Desk. >>> To assist you further, could you please provide us with a convenient >>> time when we can connect? >>> This will help us ensure that we address your concerns promptly and >>> effectively. >>> >>> Looking forward to your response. >>> >>> Ticket Number: 1233613 >>> >>> Thanks, >>> =E2=80=8B*Shibam Karmakar * >>> Service Desk Engineer >>> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >>> TheKey.com >>> [image: TheKey] >>> >>> We are Happy to Assist You! >>> >>> On Mon, 29 Sep at 1:26 PM , DorisLou wrote: >>> Good afternoon, >>> >>> Doris Lou requires a new company issued laptop. Her current system came >>> from pre-acquisition. >>> >>> Thank you >>> Tim >>> >>> ---------- Forwarded message --------- >>> From: Doris Lou >>> Date: Mon, Sep 29, 2025 at 11:55=E2=80=AFAM >>> Subject: Re: Uber Access >>> To: Timothy Thomas >>>