--000000000000f02b13063ff2f9f6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia, I understand the processing error. Thank you for the update. Have a great day! Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Mon, Sep 29, 2025, 12:15=E2=80=AFPM Sophia Jantz wr= ote: > Hi Kristal, > > Good morning. We apologize for the error, there was an issue with the > credit card processing system on Friday. This has been resolved, I have > processed invoice 1140266 in the amount of $231.65 for pay. We apologize > for any inconveniance this may have caused. Thank you. > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > On Sat, 27 Sep at 12:18 PM , Kristal Parris > wrote: > Hi Irene, > > We will have this matter looked into ASAP for you. > > Kristal Parris RN, BScN > Client Success Manager > TheKey LLC > Email: Kristal.Parris@thekey.com > Website: Thekey.com > > On Sat, Sep 27, 2025, 12:07=E2=80=AFPM Irene Cole = wrote: > >> Hello Jhonna, >> >> I received an email from The Key that stated that the last payment for >> $231.65 for Peter made on September 26th was declined on my VISA. >> >> I contacted VISA and they assured me that there is no record of this >> attempt and there is no note that this payment was declined. >> >> I am reaching out to find out who I should contact to get this issue >> cleared up. >> >> Thank you, Irene >> *Irene Cole* >> > 1230498:611100 > --000000000000f02b13063ff2f9f6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Sophia, I understand the processing error. Thank you for the up= date.=C2=A0 Have a great= day! Kristal P= arris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website= : Thekey.com On Mon, Sep 29, 2025, 12:15=E2=80=AFPM So= phia Jantz < billing@thekey.com = > wrote: Hi Kristal,=C2=A0 Good= morning. We apologize for the error, there was an issue with the credit ca= rd processing system on Friday. This has been resolved, I have processed in= voice 1140266 in the amount of $231.65 for pay.=C2=A0 We apologize for any = inconveniance this may have caused. Thank you.=C2=A0 = Respectfully, =C2=A0 Sophia Jantz <div style=3D"margin-top:0pt;margin-bottom:0pt;font-weight:400;font-style:n= ormal;font-size:13px;font-family:"Helvetica Neue",Helvetica,Arial= ,sans-serif;line-height:1.38;word-break:break-word;box-sizing:border-box;co=