--000000000000d86558063d722f0b Content-Type: text/plain; charset="UTF-8" Dear Team, We wanted to take a minute to clarify our relationship with *CareScout* and how it applies to *Genworth clients*. Our partnership with CareScout includes *all Genworth clients*. This means: - If a client comes to us without a CareScout number, you can assume that *all Genworth clients are CareScout clients*. Help guide them to locating their CareScout number so that we can add that their account with us. - These clients must be set up using *CareScout rates*. - To improve visibility and consistency, a *CareScout tag* should be added to the client profile in *WellSky* for every Genworth client. Please begin applying this process immediately so we maintain proper alignment and positive partnership with CareScout and ensure accurate client setup across the board. Thank you for your attention to this update and for helping us streamline operations. Best regards, Tiffany Silton Director, Division Operations tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] --000000000000d86558063d722f0b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =C2=A0 =C2=A0Dear Team, We wanted to take a minute to clarify our relationship with Care= Scout and how it applies to Genworth clients . Our partnership with CareScout includes all Genworth clients . This means: If a client comes to us without a CareScout number, you can assume that = all Genworth clients are CareScout clients . Help guide the= m to locating their=C2=A0CareScout number so that we can add that their=C2= =A0account with us. These clients must be set up using CareScout rates . To improve visibility and consistency, a CareScout tag = should be added to the client profile in WellSky for every= Genworth client. Please begin applying this process immediately so we maintain proper ali= gnment and positive partnership with CareScout and ensure accurate client s= etup across the board. Thank you for your attention to this update and for helping us streamlin= e operations. Best regards, Tiffany Silton Director, Division Operations=C2=A0 tsilton@thekey.com (760) 889-2188 </