--0000000000002b110b0640c11801 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, What are your thoughts on a check-in meeting every two weeks where we can review the pilot data and how everything is going (sign ups, retention, troubleshooting any issues), what the weekly reports have been looking like, what final outcomes we are tracking and if we had any positives over the past two weeks etc? On Tue, Oct 7, 2025 at 11:06=E2=80=AFAM Meighen Fitzpatrick wrote: > Hi Nina, > > As part of our service offering, the *Lifeguard Alert Center* responds > directly to all alerts. Our Agents follow a clear escalation process=E2= =80=94first > contacting the client, then the caregiver, followed by the client=E2=80= =99s > emergency contacts, and finally informing TheKey. > > When the Lifeguard Alert Center contacts TheKey, it=E2=80=99s typically t= o inform > your team that we are dispatching EMS, or, in cases where the client has > not opted into EMS dispatch, to notify TheKey that you may begin your own > escalation. The attached document, *Educational Guide for TheKey > After-Hours Staff*, outlines this process in more detail. > > During our virtual and in-person meetings with each TheKey office, we=E2= =80=99ve > taken time to review these procedures together to ensure alignment and > clarity. > > I=E2=80=99ve also attached: > > - > > The *training presentation* we reviewed during our most recent session > with the *TheKey Chicago team,*, > - > > A *quick reference guide* that summarizes our offering as well as the > alert escalation process (previously shared with TheKey Chicago and al= l > TheKey Canada GMs and CSMs). > > Regarding the results we=E2=80=99ve seen from Lifeguard so far regarding = client > retention and increased care hours, I=E2=80=99ve attached a slide that sh= ares some > of the results we=E2=80=99ve seen in our Lifeguard Canada clients. > > Please don=E2=80=99t hesitate to reach out if you=E2=80=99d like to revie= w any of these > materials together. If you feel any group at TheKey requires more trainin= g > we are also happy to arrange that. > > Best, > Meighen > > > > > > On Oct 6, 2025, at 2:16=E2=80=AFPM, Nina Kani wrote: > > Thanks, Meighen - > > Can you tell me how our staff is trained regarding receiving the alerts > and/or if we have any policy regarding how to respond to them? If we don'= t > have anything in place, are we planning to prepare something? > Copying Shadi in Quality to identify opportunities. > > Do we have any data regarding whether LifeGuard usage results in better > retention and/or increased hours for our clients? > > Nina > > > > On Thu, Sep 25, 2025 at 3:34=E2=80=AFAM Meighen Fitzpatrick meighen.fitzpatrick@thekey.com> wrote: > >> Hi Tim and Nina, >> >> Please see attached the pilot data results and the presentation from our >> Chicago training this week. >> >> If you need anything else please let me know. >> >> Meighen >> >> On Sep 24, 2025, at 3:40=E2=80=A