------=_Part_10403941_611980921.1770314417015 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/ic7ru4gbbn7txpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- February Podcast Club: Stay the Course Setting goals is easy, but staying committed when challenges arise is the h= ard part. This month's=20 Podcast Club explores what it takes to maintain momentum when motivation fa= des. We'll discuss=20 perseverance, adaptability, and the mindset needed to keep moving forward. = Because growth isn't=20 about perfection, it's about showing up and having the courage to continue.= Join us for one of two=20 sessions: Tuesday, February 24 | 10:00 - 10:30 AM EST | 7:00 - 7:30 AM PST Thursday, February 26 | 1:00 - 1:30 PM EST | 10:00 - 10:30 AM PST https://thekey-subaccount.us.newsweaver.com/103u8znlh1/w2r1qfab0xitxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5582202&t=3D1889366 Zoom Contact Center Go-Live on February 11 We=E2=80=99re excited to announce that the Zoom Contact Center will officia= lly launch on Wednesday, February=20 11, 2026 at which point it will replace NICE for intake operations. The new= platform will only=20 impact the intake team and brings several new capabilities, including: Call recording and automated transcripts to support quality and visibility SMS functionality for more flexible and convenient client communication Additional enhancements to improve the overall caller and agent experience If you have any questions, please contact Bryan Carter at bryan.carter@thek= ey.com [=20 bryan.carter@thekey.com ] or on Google Chat. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1pkqzk2xqehtxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5582202&t=3D1889366 ----------------------------------- New Course: Building Cultural Respect i= n the Workplace This course explores how to move beyond cultural awareness to cultural resp= ect and competence.=20 You'll learn practical ways to understand and honor different cultures, inc= luding examining your own=20 background, supporting underrepresented voices, and building connections wi= th diverse colleagues.=20 The course emphasizes that cultural respect means actively protecting and a= dvancing others'=20 traditions, not just acknowledging they exist. Through observation and inte= ntional interaction with=20 people outside your usual circle, you can develop the cultural competence n= eeded to create a more=20 inclusive workplace. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1t2kp810jjttxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5582202&t=3D1889366 TheKey Vancouver Receives Community Recognition for Decade of Newcomer Hiri= ng Support Congratulations to our Vancouver team on receiving the Options Impact Award= from Options BC Newcomer=20 Services Program! Over the past 10 years, the team has built a reputation n= ot just for hiring at=20 newcomer job fairs, but for taking time