--00000000000073198f0643052f31 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable A few concerns I wanted to flag: - *Home Page =E2=80=93 =E2=80=9CEnsuring the safety of your loved ones=E2= =80=9D section:* It currently states: *=E2=80=9CAll of our caregivers must go through a r= igorous screening process including a criminal background investigation and a psychological test.=E2=80=9D* - It should read *=E2=80=9Ccriminal background check=E2=80=9D* rather t= han *investigation.* - Also, what *psychological test* is being referenced here? Do we really do this? What is it? - *Meet Our Team section:* It mentions that CSMs and Staffing Managers are on call 24/7. Is this true? It also references* =E2=80=9CDirector of Memory Care.=E2=80=9D* I don't = think we have a Director of Memory Care anymore. --=20 Nina Kani Chief Legal & Compliance Officer * Please note my email has changed: * nkani@thekey.com 650-416-1496 TheKey.com [image: TheKey] --00000000000073198f0643052f31 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable A few concerns I wanted to flag: Home Page =E2=80=93 =E2=80=9CEnsuring the = safety of your loved ones=E2=80=9D section: It currently states= :=C2=A0 =E2=80=9CAll of our caregivers must go through a rigorous screen= ing process including a criminal background investigation and a psychologic= al test.=E2=80=9D It should r= ead=C2=A0 =E2=80=9Ccriminal background check=E2=80=9D =C2=A0= rather than=C2=A0 investigation. Also, what=C2=A0 psychological test =C2=A0is being r= eferenced here? Do we really do this? What is it? Meet Our Team section: It me= ntions that CSMs and Staffing Managers are on call 24/7.=C2=A0Is this true?= It also references =C2=A0=E2=80=9CDirector of Memory Care.=E2=80= =9D =C2=A0I don't think we have a Director of Memory Care anymo= re. -- Nina Kani Chief Legal & Complia= nce Officer Please note my email has changed: nkani@thekey.com 650-416-1496 TheKey.com <a href=3D"https://homecareassistance.com/" rel=3D"noopener noreferrer= " style=3D"color:rgb(27,90,150)!important;background-color:transparent!impo= rtant"