--000000000000dc9aed064539dd32 Content-Type: multipart/alternative; boundary="000000000000dc9aeb064539dd30" --000000000000dc9aeb064539dd30 Content-Type: text/plain; charset="UTF-8" Hi Tim: We are considering a new Metric for our 2026 Incentive Plan: CSM's assigned Clients # of Hours and/or # of Clients with xx of Hours in a given month. I noticed many CSM's in Canada had much lower volume on these Metrics. Please see the attached highlighted rows. Do you have insights as to why this might be the case? Thanks, Bob --000000000000dc9aeb064539dd30 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim:=C2=A0 We are considering a new Metric for our 2026= Incentive Plan:=C2=A0 CSM's assigned Clients # of Hours and/or # of Cl= ients with xx of Hours in a given month. I noticed many = CSM's in Canada had much lower volume on these Metrics.=C2=A0 Please se= e the attached highlighted rows. Do you have insig= hts as to why this might be the case? Thanks, Bob --000000000000dc9aeb064539dd30-- --000000000000dc9aed064539dd32 Content-Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet; name="CSM 2026 Plan Modeling11.28.25.xlsx" Content-Disposition: attachment; filename="CSM 2026 Plan Modeling11.28.25.xlsx" Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: f_mita82960 UEsDBBQABgAIAAAAIQBi7p1oXgEAAJAEAAATAAgCW0NvbnRlbnRfVHlwZXNdLnhtbCCiBAIooAAC AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACs lMtOwzAQRfdI/EPkLUrcskAINe2CxxIqUT7AxJPGqmNbnmlp/56J+xBCoRVqN7ESz9x7MvHNaLJu bbaCiMa7UgyLgcjAVV4bNy/Fx+wlvxcZknJaWe+gFBtAMRlfX41mmwCYcbfDUjRE4UFKrBpoFRY+ gOOd2sdWEd/GuQyqWqg5yNvB4E5W3hE4yqnTEOPRE9RqaSl7XvPjLUkEiyJ73BZ2XqVQIVhTKWJS uXL6l0u+cyi4M9VgYwLeMIaQvQ7dzt8Gu743Hk00GrKpivSqWsaQayu/fFx8er8ojov0UPq6NhVo Xy1bnkCBIYLS2ABQa4u0Fq0ybs99xD8Vo0zL8MIg3fsl4RMcxN8bZLqej5BkThgibSzgpceeRE85 NyqCfqfIybg4wE/tYxx8bqbRB+QERfj/FPYR6brzwEIQycAhJH2H7eDI6Tt77NDlW4Pu8ZbpfzL+ BgAA//8DAFBLAwQUAAYACAAAACEAtVUwI/QAAABMAgAACwAIAl9yZWxzLy5yZWxzIKIEAiigAAIA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA